SURESH KUMAR SINGH
SOFT SERVICES MANAGER
Abu Dhabi
Summary
Experienced and results-driven Soft Services Manager with over 19 years of progressive leadership in facilities management across UAE, Qatar, and India. Proven expertise in managing Airport Soft Services Operations including cleaning, landscaping, pest control, hygiene, and waste management. Adept at driving contractor performance, mobilizing new projects, and enhancing service delivery standards aligned with KPIs and SLAs. Known for introducing innovative, efficient systems and fostering strong stakeholder relationships to elevate customer satisfaction and operational excellence.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Soft Services Manager
Sinyar Property Management LLC
12.2021 - Current
Abu Dhabi Airports
Dec 2021 – Present
Responsibilities:
- Lead all soft services operations including cleaning, landscaping, pest control, waste management, and hygiene across multiple airport facilities.
- Supervise vendor performance and compliance against contract SLAs and KPIs.
- Collaborate with facility teams and client stakeholders to improve Airport Service Quality (ASQ) ratings.
- Drive scoping, budgeting, and change management for service enhancements.
Key Accomplishments:
- Successfully managing soft services operations independently across five airports: Abu Dhabi SST, Al Ain International Airport, Al Bateen Executive Airport, Sir Baniyas Island Airport, and Delma Island Airport.
- Supporting MTC operations at Zayed International Airport (ZIA) through coordination and inspections.
- Led the complete contract mobilization and demobilization at Abu Dhabi International Airport in 2022, ensuring seamless handover.
- Contributed to the 2023 soft services mobilization at ZIA for the terminal opening.
- Supported the January 2025 Soft services mobilization at Zayed International Airport, received a Certificate of Appreciation from the client for outstanding performance.
Soft Services Manager – Head of Department
Darwish Interserve Facilities Management (DIFM)
02.2019 - 10.2021
- Managed soft services for 89 government schools.
- Oversaw cleaning, landscaping, pest control, canteen, transport, and security services.
- Developed SOPs, SLAs, and operational documentation for subcontractors.
- Monitored performance and chaired monthly service review meetings.
- Delivered training, ensured QHSE compliance, and led procurement planning.
Zone Manager – Soft Services
FMM LLC (Hamad International Airport – Qatar Airways & Ferrovial JV)
02.2017 - 02.2019
- Oversaw housekeeping, pest control, and waste management across airport zones.
- Led subcontractor supervision, budget control, and KPI adherence.
- Acted as escalation point for service complaints and risk mitigation.
- Conducted safety training and ensured compliance with aviation security and standards.
Assistant Manager – Housekeeping Services
BLK Super Specialty Hospital
05.2016 - 01.2017
- Managed daily housekeeping operations, training, and budgeting.
- Supervised room cleaning, inspections, and inventory control.
- Implemented safety protocols and risk assessments.
Assistant Manager – Housekeeping Services
Medanta The Medicity
01.2015 - 05.2016
Assistant Manager – Housekeeping
Metro Super Specialty Hospital
06.2011 - 01.2015
Sr. Floor Executive / Floor Executive
Taj Group of Hotels
05.2008 - 04.2011
Housekeeping Assistant
The Oberoi Amarvilas
06.2006 - 04.2007
Education
Diploma in Hotel Management & Catering Technology - Housekeeping
Oriental School of Hotel Management
Wayanad, Kerala 01.2003 - 01.2006
Skills
- Soft Services Operations Management
- Contract & Vendor Management
- Performance Monitoring (KPIs/SLAs)
- Project Mobilization & Transition
- Budgeting & Cost Control
- QHSE Compliance & Risk Assessment
- Team Leadership & Training
- Asset Lifecycle & Facility Planning
- CAFM Tools (Maximo, Concept Evolution)
- Microsoft Office Suite
- SOP Development & Compliance Tools
Additional Details
Indian, UAE Resident (Valid Visa), UAE, Qatar, India, Immediate, Available upon request
Technical Skills And Systems
- CAFM Tools (Maximo, Concept Evolution)
- Microsoft Office Suite
- SOP Development & Compliance Tools
Accomplishments
- Received a Certificate of Appreciation from the client for successfully supporting the January 2025 mobilization of soft services at Zayed International Airport.
- Awarded internal recognition by senior management at Darwish Interserve, Qatar, for leading the mobilization of soft services across 89 MOEHE schools, achieving full operational readiness within 60 days.
- Acknowledged by the Qatar MOEHE Facility Oversight Committee for maintaining 100% SLA compliance in soft services across all school zones during the 2020 academic year.
- Commended by Sinyar leadership for managing multi-site soft services across five UAE airports with consistency and excellence.
- Recognized for excellence in contract mobilization and demobilization at Abu Dhabi International Airport (2022), ensuring uninterrupted service continuity.
Timeline
Soft Services Manager
Sinyar Property Management LLC
12.2021 - Current
Soft Services Manager – Head of Department
Darwish Interserve Facilities Management (DIFM)
02.2019 - 10.2021
Zone Manager – Soft Services
FMM LLC (Hamad International Airport – Qatar Airways & Ferrovial JV)
02.2017 - 02.2019
Assistant Manager – Housekeeping Services
BLK Super Specialty Hospital
05.2016 - 01.2017
Assistant Manager – Housekeeping Services
Medanta The Medicity
01.2015 - 05.2016
Assistant Manager – Housekeeping
Metro Super Specialty Hospital
06.2011 - 01.2015
Sr. Floor Executive / Floor Executive
Taj Group of Hotels
05.2008 - 04.2011
Housekeeping Assistant
The Oberoi Amarvilas
06.2006 - 04.2007
Diploma in Hotel Management & Catering Technology - Housekeeping
Oriental School of Hotel Management
01.2003 - 01.2006
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