SUUNA JUMA
Deira,United Arabs Emirates
Summary
Professional with extensive experience in customer relationship management and sales support. Demonstrated success in lead qualification, appointment scheduling, and multichannel communication. Expertise in negotiation, product presentation, and conflict resolution, with a strong focus on client engagement and satisfaction. Proven ability to collaborate effectively within teams while adhering to compliance and managing time efficiently.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Front desk Officer
Prestige Vi Security (Emirates Hospital Group)
Dubai, UAE
2024.01 - 2026.04
- Assisted over 50 visitors daily, creating welcoming atmosphere and fostering positive customer experience.
- Managed over 100 incoming calls and emails weekly, ensuring accurate information was delivered and inquiries resolved promptly.
- Supported front desk operations through effective scheduling and mail distribution, improving overall office efficiency.
- Responded promptly to emergency situations, coordinating with appropriate personnel to maintain safety protocols.
- Maintained visitor logs and records diligently, enhancing security compliance and preventing unauthorised access.
- Handled incoming calls, resulting in effective message delivery.
Driver of patient transport vehicle
NOAH'S ARK CHILDREN'S MINISTRY UGANDA
Mukono, Uganda
2022.09 - 2024.09
- Transported children and staff to programmes and activities safely.
- Spearheaded in creating positive experiences for customers to improve satisfaction and loyalty.
- Provided timely emergency transportation service critically ill patients, ensuring punctual arrival at referral sites.
- Maintained vehicle cleanliness for enhanced patient comfort during travel.
- Spearheaded over 50 disabled passengers in boarding and alighting vehicle, ensuring their safety and comfort.
- Carried out routine vehicle checks before each journey, minimising breakdown risks.
- Utilised GPS systems effectively to navigate unfamiliar areas efficiently.
- Complied with traffic regulations for safety on road.
Education
High School Diploma - Driving/Professional Driving
Kiswera Secondary School
Mukono 2011.01 - 2016.12
Skills
- Customer relationship management
- Sales support and client engagement
- Lead qualification and follow-up
- Appointment scheduling and coordination
- Multichannel communication
- Negotiation and persuasion
- Product presentation
- Conflict resolution and objection handling
- Community outreach and networking
- Client needs assessment
- Team collaboration and sales coordination
- Compliance with company policies
- Time management and prioritization
- Empathy and active listening
- Problem-solving for customer satisfaction
- Adaptability in target-driven environments
Languages
English
Proficient (C2)
Certification
- Light Vehicles - UAE Driving lisence
- C1 Class - EAST AFRICA UGANDA
References
- Nagar, Siradhana, Duty Manager, siradhana@emirateshospital.ae, +971559008514, Emirates Hospital Group
- Nalunkuma, Glad, Secretary, gladysnalunkuma@gmail.com, +256772532091, Noah's Ark Children's Ministry, Uganda
- Sarah, Wesonga, General Manager, +256782597776, Noah's Ark Children's Ministry, Uganda
Timeline
Front desk Officer
Prestige Vi Security (Emirates Hospital Group)
2024.01 - 2026.04
Driver of patient transport vehicle
NOAH'S ARK CHILDREN'S MINISTRY UGANDA
2022.09 - 2024.09
High School Diploma - Driving/Professional Driving
Kiswera Secondary School
2011.01 - 2016.12