Suvasu Gowda
Dubai,United Arab Emirates
Summary
Accomplished housekeeping leader with expertise in team management and the implementation of Forbes and LQE standards. Proven track record in enhancing guest relations and executing effective service recovery strategies. Skilled in SOP development, training delivery, and cross-departmental coordination, with a strong focus on sustainability practices. Proficient in Opera PMS, MS Office, HMS Alice, and HOTSOS systems. Committed to driving operational excellence and staff performance through coaching and performance management.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Senior housekeeping supervisor
Mandarin Oriental Jumeirah
Dubai, United Arab Emirates
2023.01 - 2026.02
- Achieved 96% LQE audit score, aligning with Forbes 5-star standards.
- Supported colleagues in engagement initiatives, resulting in 92% satisfaction rates.
- Assisted housekeepers with tasks, improving efficiency and effectiveness of operations.
- Maintained hygiene standards to ensure guest satisfaction.
- Conducted follow-ups on guest feedback, tracking preferences and implementing service recovery actions.
- Guided cross-training and coaching programmes to mentor colleagues.
- Enhanced SOPs for guest services, including iron/ironing board delivery and sustainable linen practices.
Housekeeping Supervisor
Emirates Towers – Jumeirah Group
Dubai
2021.08 - 2022.12
- Directed daily housekeeping operations in luxury rooms & suites.
- Conducted training sessions on SOPs, LQA standards, and Forbes audit preparation.
- Handled guest complaints, special requests, and long-stay guest coordination.
Housekeeping Supervisor
Taj Jumeirah Lakes Towers
Dubai
2019.09 - 2021.08
- Company Overview: (Pre-Opening)
- Established SOPs and workflows during pre-opening.
- Recruited and trained colleagues for new operations.
- Coordinated with other departments to ensure smooth launch.
- (Pre-Opening)
Floor Supervisor & Departmental Trainer
Millennium Hotel Group
Dubai
2017.01 - 2019.10
- Certified departmental trainer, delivering structured skill development.
- Oversaw housekeeping operations, VIP guest room inspections, and inventory management.
Housekeeping Training Supervisor
Madinat Jumeirah
2015.01 - 2017.01
Housekeeping Attendant
Waldorf Astoria Palm Jumeirah
2014.01 - 2015.01
Room Attendant (Coordinator)
Vivanta by Taj Bangalore
2013.01 - 2014.01
Room Attendant (Minibar)
ITC Gardenia
Bengaluru
2011.01 - 2013.01
Education
Pre-Degree Course - Economics
University of Mysore
India 2008.01 - 2010.01
Secondary School Leaving Certificate - undefined
University of Mysore
India 2005.01 - 2008.01
MS Word, Excel, PowerPoint, Tally, Typewriting -
Navodaya Computer Academy
Mysore - Karnataka IndiaSkills
- Housekeeping leadership and team management
- Forbes and LQE standards implementation
- Guest relations and service recovery
- SOP development and training delivery
- Inventory and linen control
- Cross-departmental coordination
- Sustainability practices in housekeeping
- Staff coaching and performance management
- Opera PMS and MS Office proficiency, HMS Alice HOTSOS
Accomplishments
- Employee of the Month, Mandarin Oriental Jumeirah.
- LQE Highest Scorer – Forbes 5-Star standard excellence.
- On-the-Job Trainer Certification.
- Successfully led special guest recovery & experience projects with personalized touches.
- Consistently scored above 92% in internal audits.
Custom
- Move Ahead Program – Ongoing leadership development program designed to enhance supervisory and managerial skills.
- Mentorship Programs – Guiding colleagues like Cecelia (leadership skills), Omar & Chintamani (training progress).
Timeline
Senior housekeeping supervisor
Mandarin Oriental Jumeirah
2023.01 - 2026.02
Housekeeping Supervisor
Emirates Towers – Jumeirah Group
2021.08 - 2022.12
Housekeeping Supervisor
Taj Jumeirah Lakes Towers
2019.09 - 2021.08
Floor Supervisor & Departmental Trainer
Millennium Hotel Group
2017.01 - 2019.10
Housekeeping Training Supervisor
Madinat Jumeirah
2015.01 - 2017.01
Housekeeping Attendant
Waldorf Astoria Palm Jumeirah
2014.01 - 2015.01
Room Attendant (Coordinator)
Vivanta by Taj Bangalore
2013.01 - 2014.01
Room Attendant (Minibar)
ITC Gardenia
2011.01 - 2013.01
Pre-Degree Course - Economics
University of Mysore
2008.01 - 2010.01
Secondary School Leaving Certificate - undefined
University of Mysore
2005.01 - 2008.01
MS Word, Excel, PowerPoint, Tally, Typewriting -
Navodaya Computer Academy