Suvasu Gowda
Dubai,United Arab Emirates
Summary
Accomplished housekeeping leader with expertise in team management and the implementation of Forbes and LQE standards. Proven track record in enhancing guest relations and executing effective service recovery strategies. Skilled in SOP development, training delivery, and cross-departmental coordination, with a strong focus on sustainability practices. Proficient in Opera PMS, MS Office, HMS Alice, and HOTSOS systems. Committed to driving operational excellence and staff performance through coaching and performance management.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Senior housekeeping supervisor
Mandarin Oriental Jumeirah
Dubai, United Arab Emirates
01.2023 - 02.2026
- Achieved 96% LQE audit score, aligning with Forbes 5-star standards.
- Supported colleagues in engagement initiatives, resulting in 92% satisfaction rates.
- Assisted housekeepers with tasks, improving efficiency and effectiveness of operations.
- Maintained hygiene standards to ensure guest satisfaction.
- Conducted follow-ups on guest feedback, tracking preferences and implementing service recovery actions.
- Guided cross-training and coaching programmes to mentor colleagues.
- Enhanced SOPs for guest services, including iron/ironing board delivery and sustainable linen practices.
Housekeeping Supervisor
Emirates Towers – Jumeirah Group
Dubai
08.2021 - 12.2022
- Directed daily housekeeping operations in luxury rooms & suites.
- Conducted training sessions on SOPs, LQA standards, and Forbes audit preparation.
- Handled guest complaints, special requests, and long-stay guest coordination.
Housekeeping Supervisor
Taj Jumeirah Lakes Towers
Dubai
09.2019 - 08.2021
- Company Overview: (Pre-Opening)
- Established SOPs and workflows during pre-opening.
- Recruited and trained colleagues for new operations.
- Coordinated with other departments to ensure smooth launch.
- (Pre-Opening)
Floor Supervisor & Departmental Trainer
Millennium Hotel Group
Dubai
01.2017 - 10.2019
- Certified departmental trainer, delivering structured skill development.
- Oversaw housekeeping operations, VIP guest room inspections, and inventory management.
Housekeeping Training Supervisor
Madinat Jumeirah
01.2015 - 01.2017
Housekeeping Attendant
Waldorf Astoria Palm Jumeirah
01.2014 - 01.2015
Room Attendant (Coordinator)
Vivanta by Taj Bangalore
01.2013 - 01.2014
Room Attendant (Minibar)
ITC Gardenia
Bengaluru
01.2011 - 01.2013
Education
Pre-Degree Course - Economics
University of Mysore
India 01.2008 - 01.2010
Secondary School Leaving Certificate - undefined
University of Mysore
India 01.2005 - 01.2008
MS Word, Excel, PowerPoint, Tally, Typewriting -
Navodaya Computer Academy
Mysore - Karnataka IndiaSkills
- Housekeeping leadership and team management
- Forbes and LQE standards implementation
- Guest relations and service recovery
- SOP development and training delivery
- Inventory and linen control
- Cross-departmental coordination
- Sustainability practices in housekeeping
- Staff coaching and performance management
- Opera PMS and MS Office proficiency, HMS Alice HOTSOS
Accomplishments
- Employee of the Month, Mandarin Oriental Jumeirah.
- LQE Highest Scorer – Forbes 5-Star standard excellence.
- On-the-Job Trainer Certification.
- Successfully led special guest recovery & experience projects with personalized touches.
- Consistently scored above 92% in internal audits.
Custom
- Move Ahead Program – Ongoing leadership development program designed to enhance supervisory and managerial skills.
- Mentorship Programs – Guiding colleagues like Cecelia (leadership skills), Omar & Chintamani (training progress).
Timeline
Senior housekeeping supervisor
Mandarin Oriental Jumeirah
01.2023 - 02.2026
Housekeeping Supervisor
Emirates Towers – Jumeirah Group
08.2021 - 12.2022
Housekeeping Supervisor
Taj Jumeirah Lakes Towers
09.2019 - 08.2021
Floor Supervisor & Departmental Trainer
Millennium Hotel Group
01.2017 - 10.2019
Housekeeping Training Supervisor
Madinat Jumeirah
01.2015 - 01.2017
Housekeeping Attendant
Waldorf Astoria Palm Jumeirah
01.2014 - 01.2015
Room Attendant (Coordinator)
Vivanta by Taj Bangalore
01.2013 - 01.2014
Room Attendant (Minibar)
ITC Gardenia
01.2011 - 01.2013
Pre-Degree Course - Economics
University of Mysore
01.2008 - 01.2010
Secondary School Leaving Certificate - undefined
University of Mysore
01.2005 - 01.2008
MS Word, Excel, PowerPoint, Tally, Typewriting -
Navodaya Computer Academy