SWAPNIL PATIL
Dubai
Summary
To work in a dynamic learning environment where I can contribute my current skill and grow through new opportunities. Outgoing and motivated travel consultant with over 11 years of experience in delivering travel and tourism related services focusing on client satisfaction and experience. Offering strong attention to detail, excellent communication skills. Senior Marine and Corporate travel consultants with laser like focus on marketing and providing client satisfaction.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Travel Consultant - Operations
AMH Tourism TMC
Dubai
2025.02 - 2026.06
- Managing end-to-end travel arrangements for corporate and individual travelers.
- Providing expert recommendations on destinations, itineraries, and travel policies.
- Collaborating with airlines and travel partners to secure the best possible fares and services.
- Resolving client issues and travel disruptions with efficiency and professionalism.
- Utilizing GDS systems (Amadeus, Sabre) for flight and hotel bookings.
- Ensuring compliance with travel policies and industry standards.
- Assisting VIP and high-profile clients with customized travel solutions.
- Managing escalations and ensuring customer satisfaction through prompt issue resolution.
- Monitoring travel trends and updating clients on new travel guidelines.
Senior Travel Consultant
ATPI Marine & Energy
Mumbai
2024.01 - 2025.01
- Assisting corporate clients with booking their travel itineraries, including flights, hotels, and transfers.
- Processed Marine ticketing for Marine traveler along with Air, hotel, cars, ferry and international train booking.
- Handling client queries and resolving any travel-related concerns efficiently.
- Managing ticketing, fare calculations, and reissuing travel documents as required.
- Using GDS systems for seamless booking and itinerary management.
- Staying updated on airline policies, visa requirements, and travel regulations.
- Providing excellent post-booking support and follow-ups.
Senior Travel Consultant
Riya Travels
Mumbai
2022.11 - 2023.12
- Managing relationships with airlines to negotiate deals and secure competitive fares.
- Assisting with escalation cases and handling customer complaints efficiently.
- Ensuring compliance with industry regulations and company policies.
- Coordinating with travel suppliers to enhance service offerings.
- Managing key performance metrics and identifying areas for process improvement.
- Leading initiatives to improve customer retention and satisfaction.
- Working on global fares, issuing and re-issuing SOTO in various market.
Senior Travel Consultant
WNS Global Services Pvt Ltd
Mumbai
2016.06 - 2022.01
- Working as Senior Travel Consultant with Navan (Formerly TripAction) process.
- Providing expert advice and troubleshooting solutions for travel-related queries.
- Conducting training sessions on Sabre and Amadeus functionalities for travel professionals.
- Supporting agents in managing travel disruptions and itinerary changes.
- Enhancing the travel agent experience by optimizing booking procedures.
- Resolving technical and operational issues with efficiency.
- Assisting in improving agent productivity through training and support.
- Keeping up to date with travel industry trends and GDS advancements.
Travel Consultant
Sutherland Global Service Pvt Ltd
Mumbai
2014.06 - 2016.05
- Was working with Qatar Airways fare audit process.
- Review and verify ticket issuance, refund and exchanges to ensure they comply with airline policies and fare rule.
- Detect and document any discrepancies or non-compliance issue, such as incorrect fare applications or booking violations.
- Generate ADM's for transaction that do not comply with airline policies, detailing the reason for the memo and the amount due.
Education
Bachelor of Arts - History
Mumbai University
Mumbai 2015.06 - 2018.03
IATA Certified Travel Consultant - International Travel & Tourism diploma
IATA UFTAA
2014.06 - 2015.04
High School Diploma - Commerce
Mumbai University
Mumbai 2009.06 - 2012.03
High School Diploma - SSC
Mumbai University
Mumbai 2006.06 - 2007.03
Skills
- GDS systems (Sabre, Amadeus)
- Flight & hotel bookings
- Corporate travel planning
- Budgeting and cost-effective travel solutions
- Problem-solving
- Customer DSAT & CSAT Management
- Escalation Matrix Handling
- CRM Software
- Microsoft Office Suite
- Online Booking Platforms
LANGUAGES
English
Fluent
Mumbai University
WEBSITE, PORTFOLIO AND PROFILES
http://linkedin.com/in/swapnil-patil-b206b8219
Timeline
Travel Consultant - Operations
AMH Tourism TMC
2025.02 - 2026.06
Senior Travel Consultant
ATPI Marine & Energy
2024.01 - 2025.01
Senior Travel Consultant
Riya Travels
2022.11 - 2023.12
Senior Travel Consultant
WNS Global Services Pvt Ltd
2016.06 - 2022.01
Bachelor of Arts - History
Mumbai University
2015.06 - 2018.03
IATA Certified Travel Consultant - International Travel & Tourism diploma
IATA UFTAA
2014.06 - 2015.04
Travel Consultant
Sutherland Global Service Pvt Ltd
2014.06 - 2016.05
High School Diploma - Commerce
Mumbai University
2009.06 - 2012.03
High School Diploma - SSC
Mumbai University
2006.06 - 2007.03