SWAROOPA RASHEED
Dubai
Summary
Enthusiastic and self-motivated patient administrator & insurance coordinator with 10+ years of experience helping hospitals and healthcare clinics with their day to day medical insurance and administrative tasks. Eager to support you in meeting customer service expectations by improving the quality of patient service. Reputed for extensive medical insurance knowledge & top-notch customer care.
Overview
14
14
years of professional experience
Work History
Patient Administrator
MEDICLINIC Parkview Hospital
Dubai
12.2019 - Current
- Effectively and efficiently managing the medical insurance process, billing preparation and other related tasks associated with patients and their respective medical records on an emergency basis, with variable patient flow & unscheduled arrivals.
- Coordinated and supervised administrative operations including doctor scheduling, clinic blocking, patient registration, medical insurance, and billing/audit processes.
- Obtaining approvals from respective insurance companies for the admissions or required services approval.
- Supporting managers, team members and other physicians, to ensure the efficient and smooth day to day operations of the department.
Insurance Coordinator
DM Healthcare - MEDCARE Women & Children’s Hospital
Dubai
02.2016 - 11.2019
- Communicating with insurance companies regarding policies & protocols, and obtaining approvals - outpatient & inpatient.
- Acquired specific CPT and ICD-10 codes to ensure proper treatment and billing of all procedures.
- Uploaded preapproval requests through e-claim link, prepared cost estimates for inpatient and day care surgeries.
- Assisted in claim processing and reconciliation when needed.
Customer Care Executive
DM Healthcare - MEDCARE Orthopaedics & Spine Hospital
Dubai
02.2014 - 01.2016
- Welcomed and received patients and their escorts.
- Attended incoming telephone calls and provided information or connected to respective requested department.
- Answered patient's queries on services, medical insurance policies and payment procedures and referred to billing department for further information.
- Collected, prepared and provided all documents (patient's file) as and when required by physicians.
- Scheduled appointments for patients.
- Entered and managed data on the hospital management system (ACCPAC).
Customer Care Executive
DM Healthcare - Aster Hospital
Dubai
05.2012 - 01.2014
Education
IATA Diploma - International Air Transport Authority
Akbar Academy of Airline Studies
Kerala, IndiaSkills
- Insurance Policies & Docs
- Insurance Coordinator
- Multi-Tasking & Team Mgmt
References Certificates
AVAILABLE ON REQUEST
Websites
Online Portfolio
linkedin.com/in/swarooparasheed/
Personal Information
- Age: 36
- Hobbies: networking, fashion, photography
- Title: PATIENT ADMINISTRATOR / INSURANCE COORDINATOR
- Date of Birth: 06/24/89
- Marital Status: Married
- Visa Status: On Current Employer's Vis6
Timeline
Patient Administrator
MEDICLINIC Parkview Hospital
12.2019 - Current
Insurance Coordinator
DM Healthcare - MEDCARE Women & Children’s Hospital
02.2016 - 11.2019
Customer Care Executive
DM Healthcare - MEDCARE Orthopaedics & Spine Hospital
02.2014 - 01.2016
Customer Care Executive
DM Healthcare - Aster Hospital
05.2012 - 01.2014
IATA Diploma - International Air Transport Authority
Akbar Academy of Airline Studies