Tarannum Fathima
Abudhabi
Summary
Dynamic and adaptable professional with a strong aptitude for quick learning and excelling under high-pressure environments. Demonstrates exceptional time management and problem-solving skills.
Successful Sales Consultant with excellent lead generation potential and more than 10 years of experience. Highly effective at techniques used to close sales opportunities. Personable, motivated team player with extensive sales knowledge.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work history
Sales Consultant
Continental Migration
Abudhabi
05.2023 - 12.2023
- Reached out to customer leads using cold calling and direct sales tactics.
- Coordinated sales effort with team members and other departments.
- Provided immigration programme guidance and sent updates by email and phone.
- Answered client queries through email, telephone, and 1‑on‑1 meetings.
- Developed and implemented new strategies to increase sales volume.
- Advised customers with product knowledge to support satisfaction.
- Handled after-sales service to maintain client retention.
- Closed complex deals using strategic, customer-focused approach.
Subject Matter Expert(CSR)
Licious
Bangalore
06.2020 - 10.2022
- Assisted over 100 customers daily with order arrangements and product questions.
- Answered customer questions about company products by phone and email.
- Resolved complaints by processing cancellations, refunds, and order changes.
- Provided expert advice on subject matter to senior management team.
- Collaborated closely with colleagues on project work, leading to successful outcomes.
- Maintained up-to-date knowledge through continual professional development courses and self-study.
- Consulted with clients and organisations to help inform strategic decision-making.
Senior Customer Care Executive
IBIBO PVT LTD
Bangalore
06.2013 - 08.2017
- Resolved customer complaints by following guidelines and routing complex cases upward.
- Provided in-depth support to keep client satisfaction at excellent level.
- Collected customer feedback to strengthen service experience and future responses.
- Listened actively to deliver accurate information and suitable solutions.
- Handled in-person, email, and mailed correspondence for customer requests.
- Built positive rapport with clients during in-person and phone conversations.
- Produced reports from customer satisfaction statistics to coach team skills.
Sales Executive
Icon Technopac
Bangalore
09.2012 - 03.2013
- Assisted customers with product questions using knowledge and service routines.
- Placed outbound calls to prospective clients and opened sales conversations.
- Reviewed client needs and recommended suitable products, services, and solutions.
- Built and maintained client relationships to support repeat business.
- Negotiated pricing and contract terms to complete sales agreements.
- Coordinated with internal teams to deliver consistent client service.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Sales Representative
Tata Business Support Services
Bangalore
06.2011 - 07.2012
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Promoted long-duration packs by clearly explaining options and addressing customer inquiries.
- Conducted daily client check-ins to assess satisfaction and resolve complaints efficiently.
- Delivered after-sales support to increase customer satisfaction and foster loyalty.
- Handled billing enquiries by processing questions and clarifying charges accurately.
- Collected payments from clients at point of sale.
Education
Bachelor of Computer Applications - Computer Science
Maharani Ammani College
Bangalore 07.2009 - 04.2011
Skills
- Digital marketing understanding
- Account management systems
- Problem-solving
- MS Office proficiency
- High-pressure performance
- Time management
- Adaptability
LANGUAGES
English
Hindi
Accomplishments
- Awarded “Employee of the Month” for the months of May and August in Licious 2022.
- Helped an average of 150 customers per day by responding to inquiries and finding products in busy weekends.
Affiliations
- Ceramic Art and Cookery
Timeline
Sales Consultant
Continental Migration
05.2023 - 12.2023
Subject Matter Expert(CSR)
Licious
06.2020 - 10.2022
Senior Customer Care Executive
IBIBO PVT LTD
06.2013 - 08.2017
Sales Executive
Icon Technopac
09.2012 - 03.2013
Sales Representative
Tata Business Support Services
06.2011 - 07.2012
Bachelor of Computer Applications - Computer Science
Maharani Ammani College
07.2009 - 04.2011