Teddy Wambugu
Dubai,UAE
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Waiter
Hilton Hotels
Nairobi, Kenya
2022.07 - 2025.04
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Liaised with kitchen staff for prompt order delivery to customers.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Remained calm under pressure, ensuring better performance during peak hours.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
- Delivered excellent customer service through friendly and polite interaction.
- Explained dish components clearly to inform customers' decisions.
Waiter
Sarova Stanley
Nairobi, Kenya
2020.02 - 2022.03
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Managed table settings for optimal dining experience.
- Accommodated special dietary requests, enhancing customer dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Liaised with kitchen staff for prompt order delivery to customers.
- Relayed feedback from customers to management for continuous improvement.
- Remained calm under pressure, ensuring better performance during peak hours.
Food runner
Safari Park Hotel
Nairobi, Kenya
2018.01 - 2019.12
- Prepared tables for next guests to ensure quick turnover rate in busy periods.
- Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
- Supported overall restaurant operation, assisting other team members when necessary for seamless service.
- Provided enjoyable dining experience for customers by addressing any issues swiftly and professionally.
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Helped maintain positive dining atmosphere, contributing to repeat business from satisfied customers.
Education
Diploma - Hospitality
Paragon Hospitality College
Nairobi, Kenya 2017.01 - 2017.09
Skills
- Serving techniques
- Handling difficult customers
- Service mindedness
- Special dietary requirements understanding
- Sales persuasion
- Bill calculation
- Friendly disposition
- Patient and calm nature
- Meal recommendation
- Cash handling
Languages
English
Fluent
Timeline
Waiter
Hilton Hotels
2022.07 - 2025.04
Waiter
Sarova Stanley
2020.02 - 2022.03
Food runner
Safari Park Hotel
2018.01 - 2019.12
Diploma - Hospitality
Paragon Hospitality College
2017.01 - 2017.09