Teddy Wambugu
Dubai,UAE
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Waiter
Hilton Hotels
Nairobi, Kenya
07.2022 - 04.2025
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Liaised with kitchen staff for prompt order delivery to customers.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Remained calm under pressure, ensuring better performance during peak hours.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
- Delivered excellent customer service through friendly and polite interaction.
- Explained dish components clearly to inform customers' decisions.
Waiter
Sarova Stanley
Nairobi, Kenya
02.2020 - 03.2022
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Managed table settings for optimal dining experience.
- Accommodated special dietary requests, enhancing customer dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Liaised with kitchen staff for prompt order delivery to customers.
- Relayed feedback from customers to management for continuous improvement.
- Remained calm under pressure, ensuring better performance during peak hours.
Food runner
Safari Park Hotel
Nairobi, Kenya
01.2018 - 12.2019
- Prepared tables for next guests to ensure quick turnover rate in busy periods.
- Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
- Supported overall restaurant operation, assisting other team members when necessary for seamless service.
- Provided enjoyable dining experience for customers by addressing any issues swiftly and professionally.
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Helped maintain positive dining atmosphere, contributing to repeat business from satisfied customers.
Education
Diploma - Hospitality
Paragon Hospitality College
Nairobi, Kenya 01.2017 - 09.2017
Skills
- Serving techniques
- Handling difficult customers
- Service mindedness
- Special dietary requirements understanding
- Sales persuasion
- Bill calculation
- Friendly disposition
- Patient and calm nature
- Meal recommendation
- Cash handling
Languages
English
Fluent
Timeline
Waiter
Hilton Hotels
07.2022 - 04.2025
Waiter
Sarova Stanley
02.2020 - 03.2022
Food runner
Safari Park Hotel
01.2018 - 12.2019
Diploma - Hospitality
Paragon Hospitality College
01.2017 - 09.2017
Similar Profiles
Esme AllenEsme Allen
Graduate operations manager at Hilton HotelsGraduate operations manager at Hilton Hotels
bozena glowackabozena glowacka
Receptionist at Hilton HotelsReceptionist at Hilton Hotels
Savannah CruzSavannah Cruz
Night Auditor at Hilton HotelsNight Auditor at Hilton Hotels
W. Brandon HollandW. Brandon Holland
Senior Event Manager at Hilton HotelsSenior Event Manager at Hilton Hotels
Sheshmani SharmaSheshmani Sharma
Area sales executive at Imperial Medcare Pvt.LtdArea sales executive at Imperial Medcare Pvt.Ltd