Tejen Chakma
Dubai,UAE
Summary
Energetic professional with knack for building and maintaining strong client relationships. Skilled in communication and problem-solving, ensuring client satisfaction and loyalty. Poised to drive customer engagement and foster lasting partnerships.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Retail sales associate
Centrepoint (Landmark Group)
Dubai, UAE
05.2020 - Current
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Managed stock levels for optimal store performance.
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Assisted in visual merchandising, improving shop floor appeal.
- Provided product knowledge to customers for informed purchases.
- Handled cash transactions accurately, maintaining financial integrity.
- Advised customers on product selection based on their needs.
Customer relationship officer
HDFC Bank
Delhi, India
06.2016 - 08.2020
- Financial Knowledge: Deep understanding of credit, loans, and banking products.
- Sales and Negotiation: Ability to attract, retain, and upsell products to customers.
- Customer Service: Excellent interpersonal skills to manage and maintain long-term relationships with clients.
- Analytical Ability: Ability to assess the financial health and creditworthiness of clients.
- Problem-Solving: Tackling issues related to customer concerns, repayments, and loan defaults.
Education
Bachelor of Arts -
Dibrughar University
Assam, India 06.2012 - 06.2015
Skills
- Relationship management
- Complaint handling
- Customer service excellence
- Product knowledge
Languages
English
Fluent
Hindi
Fluent
Bengali
Elementary
Nepali
Elementary
Timeline
Retail sales associate
Centrepoint (Landmark Group)
05.2020 - Current
Customer relationship officer
HDFC Bank
06.2016 - 08.2020
Bachelor of Arts -
Dibrughar University
06.2012 - 06.2015
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