Tessy Philip

• Managing monthly invoices for restaurants and meeting rooms.
• Secured necessary permits from DTCM for various entertainment events.
• Preparing Monthly reports
• Tracked monthly attendance of employees.
• Developed comprehensive restaurant-related presentations.
• Coordinating recruitment processes by opening new positions
• Liaised with finance team to collect payments using payment links.
• Supporting Food and Beverage Director by providing essential data.

• Provide training to staff for enhanced service quality.
• Directed mise-en-place activities at assigned area to facilitate smooth operations.
• Enhanced food and beverage sales to achieve budget goals.
• Provided wine assistance following global standards.
• Managed inventory of cutlery and service equipment.
• Delegated functions to ensure equitable task assignment.
• Collaborated with kitchen and bar staff to ensure smooth operation and prompt service.
• Advised on menu options based on allergies and preferences.
• HACCP policy understanding, delivering high standard food safety and hygiene practices.
• Facilitated a positive team atmosphere, supporting colleagues during peak times to manage workload.
• Resolved customer complaints to maintain satisfaction and business loyalty.
• Managed the financial closing process for the restaurant.

• Welcomed the guests and obtained beverage and meal requests.
• Monitored guest needs in dining area to ensure satisfaction.
• Ensured prompt delivery of meals from kitchen to diners.
• Verified accuracy of food orders prepared by kitchen staff.
• Ensured compliance with health code regulations in food handling.
• Handled customer concerns and escalated major issues to supervisor.
• Engaged with customers to better understand needs and deliver excellent service.

Departments Trained

• Banquet- Hostess for 2 months
• Front office - Guest Relation Executive - 1 month
• Housekeeping - Room Attendant - 1 month
• Housekeeping Ordertaker- 1 month