Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Tetiana Basan

Premium Flight Attendant
Dubai/UAE
Tetiana Basan

Summary

I'm a highly skilled premium flight attendant with more than 12 years of experience in aviation industry. Have a range of language, managing and leading skills, aware of region specifications. Quick learner and attentive to details. Strongly believe that effective communication provides 90% successful task achievement.

Overview

12
years of professional experience
5
years of post-secondary education

Work History

Emirates Airlines
Dubai

Premium Flight Attendant
12.2015 - Current

Job overview

  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Managed and motivated employees to be productive and engaged in work.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recognized, documented, and advised on removal of hazards.

Oman Air
Muscat

Flight Attendant
04.2014 - 12.2015

Job overview

  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.

Aerosvit Airlines
Kyiv

Flight Attendant
07.2011 - 12.2012

Job overview

  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Ensured safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Monitored cabin during flights and responded to passenger inquiries or issues.

Education

NUBIPU
Kyiv, Ukraine

Master of Science from Managment
09.2007 - 12.2012

University Overview

Skills

    Company culture and values

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Interests

Hiking

Camping

Art

Interior desighn

Timeline

Premium Flight Attendant
Emirates Airlines
12.2015 - Current
Flight Attendant
Oman Air
04.2014 - 12.2015
Flight Attendant
Aerosvit Airlines
07.2011 - 12.2012
NUBIPU
Master of Science from Managment
09.2007 - 12.2012

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Tetiana BasanPremium Flight Attendant