Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Tetiana Basan

Premium Flight Attendant
Dubai/UAE
Tetiana Basan

Summary

I'm a highly skilled premium flight attendant with more than 12 years of experience in aviation industry. Have a range of language, managing and leading skills, aware of region specifications. Quick learner and attentive to details. Strongly believe that effective communication provides 90% successful task achievement.

Overview

12
years of professional experience
5
years of post-secondary education

Work History

Emirates Airlines
Dubai

Premium Flight Attendant
12.2015 - Current

Job overview

  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Managed and motivated employees to be productive and engaged in work.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recognized, documented, and advised on removal of hazards.

Oman Air
Muscat

Flight Attendant
04.2014 - 12.2015

Job overview

  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.

Aerosvit Airlines
Kyiv

Flight Attendant
07.2011 - 12.2012

Job overview

  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Ensured safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Monitored cabin during flights and responded to passenger inquiries or issues.

Education

NUBIPU
Kyiv, Ukraine

Master of Science from Managment
09.2007 - 12.2012

University Overview

Skills

    Company culture and values

Emergency situations managment

Training and development

Safety procedures

Brand promotion

Interests

Hiking

Camping

Art

Interior desighn

Timeline

Premium Flight Attendant
Emirates Airlines
12.2015 - Current
Flight Attendant
Oman Air
04.2014 - 12.2015
Flight Attendant
Aerosvit Airlines
07.2011 - 12.2012
NUBIPU
Master of Science from Managment
09.2007 - 12.2012

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Tetiana BasanPremium Flight Attendant