THESA ANN OSTIA
Dubai
Summary
Customer service expert specializing in enhancing team productivity and client satisfaction. Proficient in food quality standards, cleanliness, and inventory management. Demonstrated ability to multitask in high-pressure environments while ensuring workspace hygiene and crafting quality beverages.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Barista Maestro
Emirates Leisure Retail (Costa)
2022.09 - 2026.07
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Greeted and engaged every customer, providing tailored drink and pastry recommendations.
- Led training sessions for new staff on coffee preparation techniques and customer service excellence.
- Studied and retained detailed recipes for specialty coffee beverages and seasonal offerings. for varied specialty coffee beverages and seasonal offerings.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Attended industry workshops and seminars to enhance knowledge of coffee trends and brewing techniques.
- Managed inventory by ordering and receiving supplies and retail products. and stocked supplies and retail products.
- Cleaned and sanitised work areas, utensils and equipment.
Encoder/Office Secretary
Department of Migrant Worker (DMW)
Cebu City
2019.07 - 2022.06
- Processed and issued OEs for qualified departing BM overseas Filipino workers to facilitate overseas employment.
- Assisted departing OFWs in securing BM appointments to ensure compliance with departure regulations.
- Verified exemptions or OEC of departing OFWs to ensure accurate documentation for job site requirements.
- Managed reception of emails and outgoing correspondence to ensure timely communication.
- Monitored and updated changes to data fields, keeping records current and reliable for decision-making purposes.
- Processed confidential form information, coded fields and organised according to established classification system.
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Procurement process including but not limited to the following: purchase request, agency procurement request, request for price quotation, abstract of quotation, and purchase order.
- Adapted to rapidly changing priorities and tasks, demonstrating flexibility and a strong work ethic.
Waitress
Pizza Hut
Cebu
2018.02 - 2019.05
- Resolved customer complaints to maintain high satisfaction levels, contributing to positive dining experiences.
- Upsold menu items and promotional offers, achieving a sales increase of [X]%.
- Coordinated with kitchen staff to ensure timely order preparation and delivery, enhancing overall service efficiency.
- Trained new waitstaff on menu offerings and customer service skills, promoting consistency in service quality.
- Implemented health and safety guidelines, maintaining compliance with sanitary standards.
Education
Bachelor of Science and Industrial Technology - Computer
Cebu Technological University
Cebu City, PhilippinesSkills
- Espresso machine operation
- Coffee grinding
- Beverage preparation
- Coffee recipe development
- Food safety regulations
- Team collaboration
- Multitasking
- Stock management
- Stock rotation understanding
- Order processing
- Till management
- POS Systems
- Customer service
- Customer engagement
- Team collaboration
- Strong communication
- Multitasking
- Time management
- Cleanliness adherence
- Equipment operation
- Hygiene standards enforcement
- Beverage preparation
- POS Systems
Certification
- PIC Certificate
- Barista Maestro Certificate
Languages
English
Timeline
Barista Maestro
Emirates Leisure Retail (Costa)
2022.09 - 2026.07
Encoder/Office Secretary
Department of Migrant Worker (DMW)
2019.07 - 2022.06
Waitress
Pizza Hut
2018.02 - 2019.05
Bachelor of Science and Industrial Technology - Computer
Cebu Technological University