THILAK RAJ
Dubai,UAE
Summary
I am a highly skilled and experienced Deliver In-charge with 10 years of experience working for Hard Block Factory. I have a proven track record of delivering exceptional results and exceeding customer expectations. My skills include the ability to work independently, excellent communication and leadership skills, strong organisational abilities, and proficiency in using business support software. I graduated with a B.Com degree in 2012 and have since honed my skills in leadership and teamwork. I am excited about the opportunity to join your team and contribute to its success.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Sales Invoice Making
Hard Block Factory
- Successfully created and managed sales invoices for a high-volume customer base
- Consistently met or exceeded monthly sales invoice targets
- Streamlined the sales invoice process, resulting in a 20% increase in efficiency
- Developed and maintained strong relationships with customers, resulting in repeat business
- Generated detailed sales invoice reports for management analysis and decision-making
- Achieved a 95% customer satisfaction rating through exceptional sales invoice service.
Deliver In-charge
Hard Block Factory
Dubai
05.2016 - Current
- Successfully managed and coordinated delivery operations
- Streamlined delivery processes resulting in increased efficiency
- Implemented strategies to improve customer satisfaction and retention
- Consistently met or exceeded delivery targets and deadlines
- Trained and supervised delivery staff to ensure high performance
- Maintained accurate records and documentation of deliveries
- Implemented cost-saving measures to optimize delivery expenses
- Collaborated with cross-functional teams to resolve delivery issues
- Developed and maintained strong relationships with clients and vendors
- Received positive feedback from customers for exceptional delivery service
- Reporting directly to General Manager.
Sales Coordinator
Hard Block Factory
Dubai
05.2016 - Current
- Successfully coordinated and supported the sales team, resulting in a remarkable 20% increase in sales revenue
- Cultivated and nurtured long-lasting relationships with key clients, leading to an impressive 25% growth in repeat business
- Provided exceptional customer service, resulting in an outstanding 95% customer satisfaction rate
- Produced comprehensive sales reports and conducted insightful analysis, enabling informed decision-making.
Delivery In-charge
Transgulf Cement Products LLC
Dubai
10.2013 - 03.2016
- Understanding the customer requirements & advising the sales team in preparing tender bids
- Evaluate the available stock in the yard and assist the production planning department in understanding the market demands
- Ensure availability of finished products to be supplied within the delivery date
- Responsible for preparation of delivery note against the LPO
- Responsible for daily sales target and Dispatch schedule
- Instruct to make planning of delivery and vehicle including distance, Load Quantity, and Road regulation
- Reporting directly to General Manager.
Education
B.COM -
MPMC
MANIPAL, KARNATAKA, INDIA 06.2008 - 04.2011
PRE-UNIVERSITY -
MJC
MANIPAL, KARNATAKA, INDIA 06.2006 - 04.2008
Skills
- Ability to work independently
- Excellent leadership and customer service skills
- Organisational abilities
- Ability to use business support software
- Leadership
- Strong Teamwork Skills
- Time management
- Customer-focused
- Knowledge of [Software]
- Communication skills
Languages
English
Master or proficient
C2
Hindi
Master or proficient
C2
Kannda
Master or proficient
C2
Tulu
Master or proficient
C2
Personal Information
- Date of birth: 05/20/90
- Nationality: Indian
- Visa status: Employment Visa
Timeline
Deliver In-charge
Hard Block Factory
05.2016 - Current
Sales Coordinator
Hard Block Factory
05.2016 - Current
Delivery In-charge
Transgulf Cement Products LLC
10.2013 - 03.2016
B.COM -
MPMC
06.2008 - 04.2011
PRE-UNIVERSITY -
MJC
06.2006 - 04.2008
Sales Invoice Making
Hard Block Factory
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