Thisara Wimalarathna

• Executed troubleshooting and server support in both in-person and remote situations.
• Provided secondary training to personnel struggling with technological tools and systems.
• Provided technical support in both on-site and telephone consultations.
• Maintained service schedule for software and hardware.
• Troubleshoot complex multi-vendor network service provider issues.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Upgraded operating systems and computer software to ensure compatibility with programs.
• Installed and maintained hardware and computer peripherals to store tangible components.

• Overall site IT operation overlook
• Create and manage MS Power apps and MS Automated Flows
• Maintain and configure the required complaint level for devices.
• Maintain and Troubleshoot Printers
• IT Assets Inventory System Maintains
• Laptop or Desktop hardware troubleshooting
• Troubleshoot and Software Support (VStithcer, CLO,Gerber)
• Monitor network infrastructure changes and troubleshoot
• Monitors and maintains servers (DHCP,DNS,File,Backup)
• Creation and Maintenance of MS SharePoint Structure
• Support video conferencing meeting requirement and configure devices
• Azure Cloud GPO management and configuration
• End User Support
• Team and operation Management and Lead
• Monitored systems in operation and quickly troubleshooted errors.
• I worked closely with vendors and technology partners on integrations, infrastructure, and enterprise solutions.

• Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
• Configured and implemented IT initiatives to produce measurable business value.
• Designed internal dashboard for at-a-glance system and project status reporting.
• Built IT infrastructure to support key business strategies and evolving processes.
• Monitoring and maintaining network Devices
• Printer Troubleshooting and Configuration
• Servers and network Firewall Configuration
• I worked closely with vendors and technology partners on integrations, infrastructure, and enterprise solutions.

• Built IT infrastructure to support key business strategies and evolving processes.
• I worked closely with vendors and technology partners on integrations, infrastructure, and enterprise solutions.
• Manage and troubleshoot network-related issues.
• Implementation for network environment
• Help to resolve day-to-day IT-related troubleshooting (Hardware, Software, Network)
• Troubleshoot IVR platform (Interactive Voice Response) (Aspect,Avaya,Centric,Genesys) and make changes as customer requirement

Maintaining healthy relations with the client. Communicating with
existing clients on calls & fixing appointments. Have to attend and
handle client meetings. Making welcome calls to the clients in order
to impart all the relevant information related to them.

The duties of an automated teller machine (ATM) technician are to
install, service, and repair ATMs and other electronic office machines
that dispense money and allow a customer to check their bank
account. An ATM technician, also known as a field technician, often
needs to take apart the machine to diagnose problems.