Tibyan Osman
Dubai,United Arab Emirates
Summary
Results-driven Commercial Assistant with two years of experience at Tech 5, adept at optimizing commercial operations through expert CRM utilization, lead communication, and precise calendar management for customer engagements. Proven ability to handle sensitive documents like NDAs/SEAs, ensuring legal compliance and smooth workflows. With additional experience in customer service and marketing, I am seeking a challenging remote opportunity to contribute to a team's success.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Commercial assistant
Tech 5
Dubai, UAE
07.2024 - Current
- Managed CRM systems and ensured accurate data entry for sales pipeline tracking].
- Conducted initial sales communications, nurturing leads and setting up follow-up calls.
- Expertly managed complex calendars and scheduled a high volume of customer calls, optimizing sales team efficiency.
- Generated and analyzed forecasting reports to support strategic commercial decision-making.
- Oversaw the end-to-end process for NDAs and SEAs, ensuring timely signatures and validity.
- Collaborated closely with the legal team to resolve document-related inquiries and ensure compliance.
Customer Service Representative/ Marketing
Renew and Revive Polyclinic
Dubai, UAE
12.2023 - 06.2024
- Managed high volume of inbound calls for quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Facilitated customer loyalty programmes to enhance customer retention.
- Market for Skin rejuvenations Treatment, Botox, Filler and various other beauty services
- Assisted customers in making informed decisions by providing detailed product information.
- Streamlined processes through efficient record keeping.
Education
Diploma - Business Administration / Business Managemen
National University
Khartoum 06.2016 - 06.2021
Skills
- CRM Software: ( Salesforce, HubSpot, Zoho CRM, Google Calender, Fresha)
- Remote Collaboration Tools: (eg, Slack, Zoom, Microsoft Teams)
- Data Entry & Management
- Initial Sales Communication
- Calendar Management & Scheduling
- Forecasting & Reporting
- Contract Management (NDA/SEA)
- Legal Coordination
- Customer Service
- Marketing Support
- Communication (Verbal & Written)
- Organization & Time Management
- Problem-Solving
- Adaptability
Languages
English
Fluent
Arabic
Native
Timeline
Commercial assistant
Tech 5
07.2024 - Current
Customer Service Representative/ Marketing
Renew and Revive Polyclinic
12.2023 - 06.2024
Diploma - Business Administration / Business Managemen
National University
06.2016 - 06.2021
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