Tinu Thomas

• L2 support for IT hardware (PCs, touch screens, RF terminals, hand scanners, label printers, label applicators, A4 printers, pick-to-light, WiFi access points)

• Implemented and configured SOTI MobiControl to manage and secure a fleet of 500 mobile devices.

• First-level support for data centers and servers

• maintains computer operating system software, office automation systems, and the networking of these systems; and performs technical maintenance of various computer and electronic hardware.

• Maintenance of network configuration, IP addresses, ports, VPN, and remote access

• Replacement of defective hardware, if required; update of embedded software; or restoration of images

• Configuration of peripheral hardware (update of firmware or embedded software, configuration, IP address setting)

• New users' accounts and profiles access rights and deal with password issues

• Assisted in the training and support of warehouse personnel on the proper use and maintenance of automated equipment.

• Familiarity with warehouse management software (WMS) , warehouse control systems (WCS), and SOTER control systems (SCS).

• Supporting Dematic Designed and implemented fully automatic warehouse systems, including conveyor systems, PTL pickers, and automated storage and retrieval systems (AS/RS).

• supporting and troubleshooting the Bechoff PLC, which was designed and implemented by Dematic in Garments on Conveyor (GOH).

• Maintained office PCs, networks and mobile devices.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• maintains computer operating system software, office automation systems, and the networking of these systems; and performs technical maintenance of various computer and electronic hardware.
• Assist in solving problems regarding networking, operating, communications, and application systems. Perform related duties as assigned.
• Setup and support a variety of computer hardware, software, networks, and associated peripherals, including hardware and software installation, maintenance, troubleshooting, and upgrading.
• Respond to requests for computer assistance from staff experiencing problems with hardware, software, and networking; respond to inquiries concerning system operation and other computer-related technologies.
• manages network operations to include: troubleshooting connectivity problems; installing and maintaining routers, firewalls, and switches; adding and terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software.
• manages network operations to include: troubleshooting connectivity problems; installing and maintaining routers, firewalls, and switches; adding and terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.
• Document network problems and resolutions for future reference.
• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
• provided WAN, LAN, and VLAN support, including installation and maintenance, to users in a Cisco network environment.
• Troubleshoot operating system, network connectivity, and end-user problems.

• Handled user calls and solved complex issues
• Updated new technologies and current market trends to the higher authorities.
• Installed, configured, and administered IBM X Series Servers
• monitored the quality and current status of computer hardware along with electrical circuitry and electronics.
• Responsible for installing, maintaining, and repairing various hardware products.
• maintained a secure network and kept operating systems running effectively.
• Handled the tasks of analyzing and solving hardware problems and their severity.
• Responsible for maintaining a proper record of installed hardware components and checking the status of user systems.
• Explains the exact cause of the problem and provides solutions to it.
• Designed and troubleshooted internal computer networks
• Handled the tasks of diagnosing, repairing, and testing computer hardware parts.
• Responsible for maintaining networks and computer systems.
• Maintain the peripherals, such as printers, that are connected to the network.
• Monitor network communication. • Develop, maintain, and monitor procedures for all server backups.
• Provide network and desktop support to the company’s offices in India and abroad.
• Assist the IT manager in planning IT budget needs.
• Make frequent visits to branch offices for repair and technology needs.
• Oversee network and server configuration, maintenance, and management.
• Performs other duties as assigned.
• Managing D-Link, Lynksys, and wireless access point networks
• Administration of Windows Server 2003 and Exchange 2010
• Time management.