Touria Gourainy
Abu Dhabi
Summary
Results-driven Operations Manager with a proven track record of success in managing and optimizing short-term rentals. Expertise in guest experience, property maintenance, team leadership, and financial management. Proven ability to exceed guest expectations, maximize occupancy, and drive revenue growth in the luxury holiday home sector.
Overview
18
18
years of professional experience
Work History
Opearation Manager Holiday Homes
Freelacer
07.2023 - 10.2024
- Management: Overseeing daily operations and property performance.
- Guest Focus: Ensuring exceptional guest experiences.
- Revenue Generation: Driving revenue growth through effective strategies.
Assistant Branch Manager
First Abu Dhabi Bank
05.2017 - 06.2020
- Performed daily branch operations including opening and closing procedures, customer service, cash management and administrative duties
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Provided leadership to ensure the highest level of customer service was achieved through coaching, training and mentoring staff members
- Demonstrated strong problem-solving skills while resolving customer inquiries or complaints in a timely manner
- Maintained knowledge of banking products and services in order to effectively assist customers with their financial needs
Personal Banking Manager
First Abu Dhabi Bank (NBAD Previously)
04.2010 - 04.2017
- Managed the daily activities of the banking staff, ensuring compliance with laws, regulations, and internal policies
- Provided guidance and support to junior members of staff and supervised their work performance
- Managed client portfolios and kept client plans up-to-date
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives
- Recommended to clients strategies in cash management, insurance coverage, investment planning, and other areas to help them achieve financial goals
- Recommended financial products, such as stocks, bonds, mutual funds, and insurance; mortgages and home loans; all types of credits
Retails Banking Advisor
First Abu Dhabi Bank (NBAD)
04.2007 - 03.2010
- Identified client needs and recommended suitable banking solutions to meet their financial objectives
- Provided exceptional customer service to banking clients, demonstrating strong interpersonal and communication skills
- Implemented effective cross-selling strategies to increase product usage among existing customers
- Utilized sales techniques to promote bank products and services to new and existing clients
- Reviewed loan applications for accuracy prior to submission for approval
- Resolved customer inquiries promptly and professionally, ensuring complete satisfaction with the resolution process
- Examined, evaluated and process loan applications (Personal and Home Loans...)
Bank Receptionist
National Bank Of Abu Dhabi
06.2006 - 04.2007
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Assisted with administrative tasks such as filing documents, copying materials
- Assisted in resolving customer complaints and disputes
Education
Certification - Computer Information Systems
Al Khawarizmi University
04.2004
High School Diploma -
CFPNC
RABAT Morocco08-2001
Certification - Economics
University Hassan2
07.1999
High School Diploma - undefined
Al Alia High School
06.1996
Skills
- Sales Expertise
- Client Rapport-Building
- Verbal and written communication
- Computer skills
LANGUAGES
Arabic Native
French Advanced
English Fluent
Spanish Conversational
Timeline
Opearation Manager Holiday Homes
Freelacer
07.2023 - 10.2024
Assistant Branch Manager
First Abu Dhabi Bank
05.2017 - 06.2020
Personal Banking Manager
First Abu Dhabi Bank (NBAD Previously)
04.2010 - 04.2017
Retails Banking Advisor
First Abu Dhabi Bank (NBAD)
04.2007 - 03.2010
Bank Receptionist
National Bank Of Abu Dhabi
06.2006 - 04.2007
Certification - Economics
University Hassan2
High School Diploma - undefined
Al Alia High School
Certification - Computer Information Systems
Al Khawarizmi University
High School Diploma -
CFPNC
Similar Profiles
Katrina HolmesKatrina Holmes
Freelance Artist at FreelacerFreelance Artist at Freelacer
Giancarlo GarcesGiancarlo Garces
Sound Designer at FreelacerSound Designer at Freelacer
EMMANUEL OYEWOLEEMMANUEL OYEWOLE
Freelance Graphic Designer at FreelacerFreelance Graphic Designer at Freelacer