Trainel Morari
Dubai,United Arab Emirates
Summary
A skilled professional with expertise in learning needs analysis, upskilling, and policy implementation. Demonstrates an engaging leadership style and is a confident communicator, excelling in emergency communications and fire containment. Qualified in Emergency Response Driving Training, CPR, and First Aid, with proven abilities in fire pump operation and classroom administration. Committed to enhancing presentation management and communication skills to drive effective outcomes.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
AFS Technical Training Officer
Dubai Airports
Dubai, UAE
2020.01 - Current
- Training Delivery & Evaluation: Act as Senior Training Instructor/Safety Officer during all training and recovery training activities on station/ fire ground. Ensuring successful completions of the “One Day Watch Training Days” to refresh knowledge, skills and understanding in order to meet business unit needs of safety critical technical competence and departmental KPI's.
- Training Development & Assurance: Develop and amend all approved training packages and all associated materials with the MOCS, confirming they meet the needs of learners, in line with awarding bodies and internal quality assurance requirements. Deliver the customer service delivery and AFS objectives, ensuring Dubai Airport's values and behaviors
- Continuous Learning: Actively participate in the community of Practice for professional development to ensure training standards for design and delivery are understood and maintained, including Physical fitness standards
- Assessor, assessing staff competence through practical evaluations, providing feedback, and ensuring assessment decisions are fair, consistent, and aligned with organizational and operational standards
- Competency Assessment and Compliance: Conduct assessment of Technical competence for AFS roles, confirming approved performance criteria to ensure competence has been verified.
- Health and Safety Culture: Responsible for the promotion of safety to all staff using approved briefing documents and guidance, including relevant approved risk assessments. Ensure that all personnel are correctly wearing their full PPE during training and assessment activities.
- Coordinated internal and external training sessions, ensuring optimal staff participation.
- Maintained detailed records of all trainings conducted, facilitating accurate tracking of progress.
- Designed e-learning courses, enhancing accessibility for all employees.
- Created training programmes guaranteed to achieve key organisational objectives.
Firefighter
Dubai Airports
Dubai, UAE
2016.10 - 2019.12
- Carrying out Comprehensive Test and Inspection of Fire Vehicles, Fire Fighting Equipment including Breathing Apparatus testing.
- Reporting any Defects found on Fire Vehicles and Equipment
- Radio Communication test and inspections
- Participating in Classes, Lectures, Practical Training
- Technical training.
- Conducting Fire, Evacuation, Search and Rescue Drills to maintain the Standard and improving and technical knowledge.
- Provide essential fire protection for, fuelling with passenger onboard, fuel spills, high power engine runs.
- Other activity as detailed by a Duty Manager.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Completed consistent testing and inspections of gear, equipment and tools to verify readiness.
- Maintained strong knowledge of firefighting principles and suppression methods.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimise incidents.
- Educated public and community on fire safety and prevention methods to increase awareness.
- Cleaned and performed general maintenance of fire equipment and fire stations in compliance with regulations.
- Maintained fitness levels to meet physical demands of role.
- Responded promptly to emergency calls, ensuring public safety.
Cabin crew member
Fly Dubai
Dubai, UAE
2015.01 - 2016.09
- Prepared and submitted flight reports regarding issues or concerns to management.
- Promoted and sold duty-free goods to passengers.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Maintained calmness and composure during emergency situations.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
- Addressed questions and resolved issues and complaints.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Demonstrated in-flight safety regulations presentation to passengers.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
- Administered first aid on passengers experiencing medical emergencies.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Reassured passengers during turbulent flights and during unavoidable delays.
- Responded to passenger and mechanical emergencies in the appropriate manner.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
Airport Customer Service Agent
Emirates Group
Dubai, UAE
2012.10 - 2015.01
- Managed baggage handling operations, overseeing accurate loading and unloading of luggage.
- Assisted passengers with special needs to guarantee comfortable travel experience.
- Assisted passengers in navigating airport facilities, offering timely and accurate information.
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Upsold guest experiences to maximise average booking value.
- Conducted calls professionally and politely to maintain excellent service standards.
- Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
- Conducted security screenings and inspections, prioritising passenger safety and compliance.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Completed bookings and reservation amendments using hospitality property management software.
- Liaised with corporate booking agents to coordinate and update itineraries.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Maintained product knowledge to provide accurate information on local tour services.
- Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
- Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
Senior sales associate
Virgin Megastore
Dubai, UAE
2010.08 - 2012.09
- Generated advertising brochures for vendor use.
- Introduced initiatives to establish strategies providing long-term residual income.
- Managed largest region for organisation from initial contact through to closing and servicing.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Identified prospect needs and offered appropriate products and services.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Negotiated and closed sales to secure profitable deals and contracts.
- Increased revenue through upselling and consistent contract renewals.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Retained customers by building rapport and delivering tailored product recommendations.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Achieved high customer satisfaction ratings through exceptional sales service delivery.
- Trained junior staff members, enhancing their product knowledge and sales skills.
- Cultivated strong partnerships with suppliers, ensuring timely stock replenishment.
Education
Master of Business Administration - Global Management and Leadership
Swiss School of Management
Switzerland 2024.03 - 2026.03
Diploma of Education - High School
State of Maine High School
USA 2007.09 - 2010.06
Skills
- Learning Needs Analysis
- Staff Upskilling and Development
- Policy Implementation
- Training Delivery and Facilitation
- Virtual and Classroom-Based Instruction
- Safety and Compliance Training
- Emergency Response Training
- Compartment Fire Behavior Training
- Performance Assessment
- Health and Safety Compliance
- Emergency Communications
- Fire Containment and Fire Pump Operation
- CPR and First Aid
- Presentation and Classroom Management
- Confident Communication
- Engaging Leadership Style
- Time Management
- Train-the-Trainer Certified
- Fire Safety Trainer Accredited
- Qualified Workplace Assessor
- Compartment Fire Behavior Instructor
- Safety compliance training
- Fitness Instruction and Physical Training Delivery
Languages
Romanian
Native
English
Fluent
Arabic
Beginner
Timeline
Master of Business Administration - Global Management and Leadership
Swiss School of Management
2024.03 - 2026.03
AFS Technical Training Officer
Dubai Airports
2020.01 - Current
Firefighter
Dubai Airports
2016.10 - 2019.12
Cabin crew member
Fly Dubai
2015.01 - 2016.09
Airport Customer Service Agent
Emirates Group
2012.10 - 2015.01
Senior sales associate
Virgin Megastore
2010.08 - 2012.09
Diploma of Education - High School
State of Maine High School
2007.09 - 2010.06