ABUBAKER EL SIDDIG
Dubai,UAE
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
Challenge International School
AL Khartoum, Sudan
12.2021 - 11.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
Call center agent
MTN Telecom
AL Khartoum, Sudan
02.2018 - 05.2021
Receptionist
Sudan International School
AL KHARTOUM, Sudan
08.2015 - 03.2017
- Provided clerical support to company employees, including copying, faxing and file management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
Education
Bachelor's degree - English Language
Sudan University Of Science and Technology
Sudan 08.2015 - 10.2020
Skills
- Telesales techniques
- Microsoft Office
- Basic computer knowledge
- Strong customer service orientation
- Team management
- Creative problem solving
- Cash handling
Languages
English
Fluent
Arabic
Fluent
Timeline
Customer service representative
Challenge International School
12.2021 - 11.2022
Call center agent
MTN Telecom
02.2018 - 05.2021
Receptionist
Sudan International School
08.2015 - 03.2017
Bachelor's degree - English Language
Sudan University Of Science and Technology
08.2015 - 10.2020
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