Umair Liaqat
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
3
3
years of professional experience
Work History
Accountant
A.I Packages
Faisalabad
05.2021 - 10.2021
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Recorded daily transactions of up to RS. 350K
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Gathered data on taxable income, deductibles, and allowances for tax preparation.
Graphic Designer
Engineer Ideas - Freelance Company
Bahawalpur
04.2019 - 03.2021
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as image sizes and font selection.
- Trained, and collaborated with 15 new team members.
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
- Designed creative digital displays used in online advertising for local businesses.
- Developed creative design for print materials, brochures, banners, and signs.
Customer Service Agent
DC Taxi & Lamo Service
Lahore
10.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved over 13 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Entered customer information into customized computer system with MS Excel to document and organize client records.
Education
Bachelor of Science - Electrical Engineering
The Islamia University of Bahawalpur
Bahawalpur, Pakistan10.2018
Skills
- Flexible and Adaptable
- Decision-Making
- Interpersonal Communication
- MS Office
- Data Entry
- Teamwork and Collaboration
- Written Communication
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Accounting Management Assessment
- Accounting Software Systems
- Document Recordkeeping
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Timeline
Accountant
A.I Packages
05.2021 - 10.2021
Graphic Designer
Engineer Ideas - Freelance Company
04.2019 - 03.2021
Customer Service Agent
DC Taxi & Lamo Service
10.2018 - 02.2019
Bachelor of Science - Electrical Engineering
The Islamia University of Bahawalpur
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