UMESH CHAUDHARY
Dubai
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Acting Team Leader (housekeeping)
Atlantis the Royel Hotel and Resorts
07.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Guest Room Valet
Atlantis the Royal Hotel and Resorts
06.2022 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Housekeeping
Flora Creek Deluxe Hotel Apartment
02.2018 - Current
- Attending debriefing
- Setting trolleys with necessary items
- Checking pantries and equipment
- Cleaning and maintaining rooms
- Taking care of the control desk
- Following deep cleaning tasks
- Reporting any maintenance Issues to the supervisor
- Cleaning banquet halls, public area washroom elevators
- Taking inventories of linen
- Reporting lost and found items to the supervisor
- Making flower arrangements
- Attending training
- Meeting and greeting guests
Security Guard
Shree Ramsita Security Guard Service Pvt. LTD
01.2021 - 07.2021
Room Attendant
Amamadhalam Hotel Pvt. LTD
12.2016 - 12.2017
Education
High School Diploma -
Shree Devi Collage
12.2012
High School Diploma -
Shree Devi Secondary School
12.2010
Skills
- Well known about computer microsoft excel, power point microsoft word,internet browsing etc
- Full control on OPERA & HOTSOS hotel property management system
- Excellent and proven interaction and training skills
- Flexible with working nights, weekends and holidays
- Advances knowledge of housekeeping processes and procedures
- Towel origami and honeymoon set-up designing (in door/ out door )
- Capable of using independent judgement and solid decisions making
Personal Information
- Passport Number: 11075078
- Date of Birth: 08/09/95
- Gender: Male
- Nationality: Nepal
Disclaimer
I hereby declare that all the information mentioned above is true to best of my knowledge and belief.
Certification
- fire fighting and safety protection (dubai civil defence)
- people of determination (dubai police academy)
- forbes (forbes traval guide executive traning program)
Languages
English
Nepali
Hindi
Languages
6,6,5
Timeline
Acting Team Leader (housekeeping)
Atlantis the Royel Hotel and Resorts
07.2024 - Current
Guest Room Valet
Atlantis the Royal Hotel and Resorts
06.2022 - Current
Security Guard
Shree Ramsita Security Guard Service Pvt. LTD
01.2021 - 07.2021
Housekeeping
Flora Creek Deluxe Hotel Apartment
02.2018 - Current
Room Attendant
Amamadhalam Hotel Pvt. LTD
12.2016 - 12.2017
High School Diploma -
Shree Devi Collage
High School Diploma -
Shree Devi Secondary School