UMME AYMAN
DUBAI
Summary
BBA graduate with one year of experience as a Customer Care Executive at Rohaan Style and Stitch Pvt. Ltd. Skilled in handling customer inquiries, providing end to end assistance, and maintaining a professional and welcoming approach. Strong communication skills, active listening, and problem-solving abilities with a focus on ensuring customer satisfaction. Able to work in fast-paced environments, remain calm under pressure, and build positive customer relationships.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Rohaan Style and Stitch PVT LTD
Bengaluru
10.2024 - 10.2025
- Respond to customer queries promptly via phone, email, chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product inquiries and order placements.
- Provide accurate information about products, services, pricing, policies, and procedures.
- Resolve customer complaints and issues effectively, ensuring a positive customer experience.
- Maintain detailed records of customer interactions, issues, resolutions, and feedback.
- Follow up to ensure customer issues are fully resolved, and satisfaction is maintained.
- Meet performance targets, including response time, customer satisfaction score, and quality standards.
- Assist in improving customer support processes, and suggest enhancements.
Education
BBA - Business Administration
Nobel Institute of Management | BLR University
Bangalore02-2024
High School Diploma -
Vasavi Education Trust
Bangalore03-2020
10th SSLC -
New Era High School
04-2018
Skills
- Basic administrative
- Documentation
- Handling customer inquiries
- Task management
- Problem solving
- Customer relationship management
- Follow-up skills
Languages
Hindi
First Language
English
Advanced (C1)
C1
Visa Validity
- UAE Visit Visa Valid Till 04/12/2025
Timeline
Customer Care Executive
Rohaan Style and Stitch PVT LTD
10.2024 - 10.2025
BBA - Business Administration
Nobel Institute of Management | BLR University
High School Diploma -
Vasavi Education Trust
10th SSLC -
New Era High School