USHA K CHANDRASHEKARA
Customer Services
Dubai
Summary
10+ years in UAE and Home Country (India) Enthusiastic in Customer service and Insurance Adjudicator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of subject and training in communication and management. Motivated to learn, grow and excel in Retail and Heathcare.
Overview
10
10
years of professional experience
7
7
Languages
Work History
Patient Happiness Associate
NMC Royal Hospital DIP
Dubai
01.2022 - Current
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Informing patient about delays and waiting times, Obtaining patients addresses, contact details, insurance information and medical histories.
- Answering, investigating and directing patient inquiries or complaints to the appropriate medical staff member. Follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Answer phone in the call center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
Call Center Representative
Emirates Speciality Hospital
Dubai
02.2020 - 11.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attending max 250 calls per day and providing accurate information to the patients.
- Serving patients by greeting and helping them, registering new patients, entering and updating patient demographics, scheduling appointments, maintaining records in CRM and accounts.
Sr Claim Adjudicator
Vee Technologies
Bangalore
02.2016 - 10.2019
- Evaluates and process claims in accordance with company policies and procedures, CMS and DMHC guidelines.
- Maintained excellent attendance record, consistently arriving to work on time.
- Reviews and analyzes data for in process claims in order to identify and resolve errors prior to final adjudication.
- Productivity improvement every month with quality and achieving the target by 98%
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Working and refunds and adjustments claim and sending the data to client on timely manner.
Apple Solutions Consultant
APPLE Inc
Bangalore
02.2011 - 12.2015
- Resolved service and technical problems for customers by asking clear and specific questions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Analyzed trends to document emerging issues.
- Utilized diagnostic tools to identify and solve variety of technical issues.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Upsold products and services to increase company revenue 30% beyond targets.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
Customer Service Associate
Croma Electronics
Bangalore
06.2009 - 12.2010
- Developed and actualized customer service initiatives to decrease wait times.
- Quickly and accurately answered customer questions, delivered excellent customer service, suggested effective solutions and resolved issues to increase customer satisfaction 97%.
- Boosted sales revenue by skillfully promoting diverse service options.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
SSLC -
Government Junior High School
Thirthahalli Shimoga 04.2001 -
Bachelor of Commerce - General Studies
St Aloysius College
Bangalore 04.2001 -
Skills
Hospital inpatient and outpatient records
Timeline
Patient Happiness Associate
NMC Royal Hospital DIP
01.2022 - Current
Call Center Representative
Emirates Speciality Hospital
02.2020 - 11.2021
Sr Claim Adjudicator
Vee Technologies
02.2016 - 10.2019
Apple Solutions Consultant
APPLE Inc
02.2011 - 12.2015
Customer Service Associate
Croma Electronics
06.2009 - 12.2010
SSLC -
Government Junior High School
04.2001 -
Bachelor of Commerce - General Studies
St Aloysius College
04.2001 -
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