Valeria Breje
Dubai
Summary
Experienced and self-motivated with seven years of industry experience overseeing sales, customer service , administrative work,e-commerce and digital marketing. Proven efficiency with an ability of quick learning,maintain excellent communication with clients,Positive attitude, hard-working and willing to achieve a certain objective on time and with excellence .
Overview
7
7
years of professional experience
Work History
Guest Ambassador
Burj Khalifa -Emaar
09.2022 - Current
- Represent Company and be Ambassador for Burj Khalifa
- Provide visible, friendly customer service presence at all times ,acknowledge, meet, and greet all customers. Consistently demonstrate fun, polite, helpful approach so all customers feel valued.
- Operate ticketing systems and sales.
- Control flow of people to escalators, crossings, and walkways.
- Respond to and field any queries at each post throughout the attraction experience, highlighting points of interest and provide informations as requested
- Adapt and communicate clearly to diverse range of customers.
- Uphold company: Brand, Culture, Vision, Values, and Policy.
- Works with other Burj Khalifa Departments and external parties to deliver integrated service.
Amazon FBA Seller
Amazon AE
01.2022 - Current
- Keeping records for production , inventory,income and expenses
- Conducting retail arbitrage to build inventory for resale via online platforms.
- Developing strategic online and offline partnerships to support fulfillment and direct sales programs .
- Set pricing structures according to market analytics and emerging trends.
- Digital marketing on different social platforms.
- Implementing cost-effective methods ,carriers and routes to optimize shipping and receiving strategies.
- Directing implementation of strategic business plans to achieve goals and objectives.
Manager
Raphaeilo Accesories
05.2019 - 09.2021
- Achieving growth and hitting sales targets by successfully managing the sales team.
- Handling social media platforms.
- Following with suppliers ,stock control and strategy.
- Investigating and resolved all customer complaints and service issues.
- Recruited, hired and trained team members Customer relations and customer service.
- Participating to weekly exhibitions and markets.
- Drove sales by effectively up-selling products to customers.
Guest Relations Manager
Urban Stay Holiday Homes
12.2018 - 05.2019
- Delivering excellent customer service by researching, reviewing and implementing service strategies and methods used for improving guest satisfaction.
- Directing, coaching and managing guest relations team to ensure all standards and operating procedures.
- Coordinate communication between guests and staff.
- Managing reception duties and being multi task when needed.
- Improving company reputation, through personalized attention for each guest and a prompt response to all problems and concerns.
Automotive Receptionist
Toyota Motors
03.2017 - 11.2018
- Greets showroom customers and directs them to the correct department.
- Dealing with visitors in a professional, friendly and efficient manner.
- Assisting and providing excellent customer service support to the service and sales departments.
- Writing routine reports, correspondence, entering data into tracking system.
- Assisting with filing duties and other administrative tasks as needed.
- Used multilingual expertise to improve communication skills resulting in positive customer feedback.
- Resolved customer queries through effective communication and providing a step-by-step solution.
Admin Data Center/VNA Driver
TJX Europe
06.2016 - 03.2017
- Ensure compliance schedule for everyday operations.
- Working with the other team members to implement solutions that meet departaments requirements.
- Capability to work under pressure in a busy environment.
- Being flexible for work in the night shifts.
- Supporting the department by working on VNA and Forklift when needed .
Education
Advanced Certification Digital Marketing - Digital Marketing
IIDEE
i2023
Office Admin and Customer Service - Customer Service Management
John's Academy
United Kingdom2017
English GCSE -
Oplex Careers
Stoke On Trent , Staffordshire04.2016
Level 3 In First Aid -
Oplex Careers
Stoke On Trent 04.2016
Philology -
Pedagogy Highschool ''Gheorghe Sincai, school
Zalau, Salaj 05.2015
Skills
- Administrative skills
- Time management
- Customer relations
- Customer service
- Adaptability
- Attention to details
- Teamwork
- Computer skills
- Diplomacy
- Work ethic
- Empathy
- Positivity
- Multitasking
- People skills
- Sales abilities
Languages
English
Proficient
C2
Spanish
Upper intermediate (B2)
B1
Romanian
Bilingual or Proficient (C2)
Timeline
Guest Ambassador
Burj Khalifa -Emaar
09.2022 - Current
Amazon FBA Seller
Amazon AE
01.2022 - Current
Manager
Raphaeilo Accesories
05.2019 - 09.2021
Guest Relations Manager
Urban Stay Holiday Homes
12.2018 - 05.2019
Automotive Receptionist
Toyota Motors
03.2017 - 11.2018
Admin Data Center/VNA Driver
TJX Europe
06.2016 - 03.2017
Advanced Certification Digital Marketing - Digital Marketing
IIDEE
Office Admin and Customer Service - Customer Service Management
John's Academy
English GCSE -
Oplex Careers
Level 3 In First Aid -
Oplex Careers
Philology -
Pedagogy Highschool ''Gheorghe Sincai, school
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