Vanessa Godson
Dubai
Summary
As a proactive Product Owner, I adeptly navigate the changing environment by effectively translating architecture business requirements into actionable product vision, overseeing the conversion of information flow into user stories, and leveraging Scrum ceremonies to drive MVP process flows aligned with KPIs, while collaborating seamlessly with cross-functional teams to ensure technical specs and UI/UX designs meet user journeys and use cases, thereby optimizing product development in accordance with product requirements and RFIs..
In my role, I collaborate with business partners to document growth metrics, align software targets with business activities, and evaluate vendor websites from around the world to ensure strategic partnerships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PRODUCT OWNER
ACCENTURE
06.2022 - Current
- Orchestrated project execution across multiple sprints for digital transformation of leading airline based in Saudi Arabia resulting in 50% increase in online bookings and 30% reduction in customer service inquiries
- Led cross functional team, comprising of developers, QA and DevOps to deliver booking features for Web and application – iOS and Android, for leading airline carrier in Middle East
- Delivered several key features for Booking such as · Introduction of Multi city trips up to 6 flights together, · Introduction of new branded fare filing, · Ability to book with miles
- Improved functionality and workflows to seamlessly integrate with DCS for real time operational updates to travelers
- Currently introducing new functionalities to enhance customer experience on digital platforms such as Smart banners to redirect to app store or mobile app based on download, Display sold out flights effectively to indicate availability, Improve error displays and enhance customer experience
- Implemented agile project management methodologies to streamline development process, resulting in average of 20% faster delivery time for new features and enhancements
- Conducted impactful demos and meticulous functional testing, leading to 15%decrease in product bugs and enhancing overall system performance.
BUSINESS ANALYST
ACCENTURE
11.2021 - 03.2022
- Planned and executed web releases for live expo event, coordinating with cross-functional teams to ensure timely delivery of high-quality content to over 25 million visitors, resulting in 98% user satisfaction rate
- Implemented agile project management methodologies to streamline web release process , reducing average cycle time by 30% and increasing productivity by 20%
- Collaborated with cross-functional teams to define and prioritize key product features, resulting in 15% increase in customer satisfaction ratings.
TESTING LEAD
ACCENTURE
02.2020 - 06.2020
- Coordinated with key stakeholders, including project managers and business analysts, to define test strategy and ensure alignment with project objectives and requirements
- Utilized advanced Excel functions such as VLOOKUPs to analyze test results, identifying areas of improvement for platform's functionality and user experience
- Led team of offshore testers to successfully execute User Acceptance Testing and System Integration Testing for online procurement platform, resulting in 20% increase in system efficiency.
Education
Bachelor of Technology in Electronics and Communication Engineering -
Christ University
Bangalore05.2018
Skills
- Business Intelligence & Technical Expertise
- Web development & Digital Transformation
- Agile Frameworks
- Decision Making and Critical Thinking
- Data Analysis and Interpretation
- Continuous Improvement
- Product Planning
- Stakeholder Relationship Management
- Product Planning
- Stakeholder Relationship Management
Certification
- AWS Cloud Practitioner: Certified
- DELL BOOMI - Master Data Hub: Certified
- Google data analytics: Current
Timeline
PRODUCT OWNER
ACCENTURE
06.2022 - Current
BUSINESS ANALYST
ACCENTURE
11.2021 - 03.2022
TESTING LEAD
ACCENTURE
02.2020 - 06.2020
Bachelor of Technology in Electronics and Communication Engineering -
Christ University
- AWS Cloud Practitioner: Certified
- DELL BOOMI - Master Data Hub: Certified
- Google data analytics: Current
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