Vanessa Mondez
Sharjah
Summary
Diligent admin and e-commerce officer with extensive experience in administrative support and customer engagement, enabling smooth-running, high-functioning job that utilizes emails and other means of communication in order to resolve customer concerns relating to a product or service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Officer Cum Director’s Secretary
City Marine Insurance Brokers LLC
2021.02 - 2023.02
- Facilitated emails and processed incoming calls, distributing relevant information to necessary departments
- Organized meetings and events guaranteeing professional results
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis
- Established workflow processes and implemented modifications to improve administrative operations
- Managed queries in person, by phone and via email with exceptional customer care
- Prepared regular reports on expenses and office budgets.
E-Commerce Online Executive
MUMZWORLD FZE LLC
2019.02 - 2020.07
- Sends 150 emails per day to resolve customer concerns and for marketing campaigns
- Live chat assistance 7-10 capacity per board
- Answered customer telephone calls promptly and improved on-hold wait times
- Assisted customers with varying questions using product knowledge and service expertise
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Managed high-volume customer queries simultaneously through effective multitasking
- Investigation and providing replacement items
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints
- Adhered strictly to policies and procedures for continued company compliance
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Personal Shopping Advisor
BABYSHOP, LANDMARK GROUP LLC - UAE
2018.01 - 2019.01
- Ensures customer satisfaction is properly served
- Sales linking
- Department checking
- Daily, weekly and monthly sales report
- Conduct service standard survey monthly
- Ensures daily and monthly sales target achievements and company revenue.
Front Desk Officer/ Accounting Staff
GLOBE TELECOMMUNICATION - PHILIPPINES
2016.12 - 2017.12
- Welcome guests and people who visits the business
- Deal with the emergencies in a timely and effective manner
- Answer screen and forward incoming phone calls
- Deposit Slip from agents and HUB
- Sub-dealer, retailers and walk-in client payments
- Tally all manual transactions through IOTA system
- Deposits cash sales and check payments regularly
- Summarizing daily, weekly and monthly Reports and discrepancies
- Distributes payroll to agents.
Administrative Assistant
VIRAC TOWN CENTER, VIRAC, CATANDUANES - PHILIPPINES
2013.01 - 2016.07
- Managing office supplies & equipment's
- Managing internal & external communications and office operations
- Maintaining cleanliness in office surroundings as well as the stability of work ethics towards co-employees
- Managing reports on daily, weekly and monthly basis.
Education
MIDWIFERY -
CATANDUANES STATE UNIVERSITY
Skills
- Workflow planning
- Account reconciliation
- Regulatory compliance
- Documentation control
- Database administration
- Staff scheduling
- Deadline driven
- Policy and procedure modification
- Exceptional literacy and numeracy
- Corporate administration
Certification
ICA 1Certificate in Financial Crime Compliance for the Insurance Sector in UAE
Timeline
Administrative Officer Cum Director’s Secretary
City Marine Insurance Brokers LLC
2021.02 - 2023.02
E-Commerce Online Executive
MUMZWORLD FZE LLC
2019.02 - 2020.07
Personal Shopping Advisor
BABYSHOP, LANDMARK GROUP LLC - UAE
2018.01 - 2019.01
Front Desk Officer/ Accounting Staff
GLOBE TELECOMMUNICATION - PHILIPPINES
2016.12 - 2017.12
Administrative Assistant
VIRAC TOWN CENTER, VIRAC, CATANDUANES - PHILIPPINES
2013.01 - 2016.07
MIDWIFERY -
CATANDUANES STATE UNIVERSITY