VERONIKA POCSIK
Dubai
Overview
13
13
years of professional experience
Work history
Business Class Cabin Crew
Emirates Airlines
Dubai, UAE
10.2019 - Current
- Providing the highest level of customer service to all customers in premium cabin from welcoming them on board until disembarkation
- Going beyond customer expectation
- Mentoring new colleagues according to service and safety standards
- Assisting customers with special needs and special requests
- Operating Duty Free Sales, handling payments
Economy Class Cabin Crew
Emirates Airlines
Dubai, UAE
09.2015 - 10.2019
- Ensuring that the customers satisfied and comfortable at all times
- Ensuring that the standard operating procedures are applied at all time, providing the safety of all customers on board
- Mentoring new colleagues according to service and safety standards
- Solving high-stress situations in a calm, professional manner
- Handling complains, provide service recovery
- Working long and variable hours within multi-cultural environments
Event Hostess
Freelance
Dubai
11.2021 - 01.2023
- General guest services in various VIP Events (e.g. Dubai Expo, Dubai Racing Club Event, Atlantis The Palm / Atlantis the Royal, Launch of MSC Virtuosa Cruise Ship)
- Supervising guest service team, accreditation and check-in process
- Assisting the event organiser with the set-up and guest experience
- Event logistics, coordination, VIP service and guest management
- Product information services - Introducing guests to the brand and product
Bar Supervisor
Vapiano Westbahnhof
Vienna
09.2014 - 08.2015
- Providing excellent customer service according to company standards
- Coaching and mentoring of the new employees
- Supply management - organising bar inventory to keep the stock on optimal level
- Reporting to the Restaurant Manager on the operations of the department
- Allocating and supporting staff throughout the shift to maintain efficiency and speed of service as well as cleanliness
- Customer complaint management - dealing with complaints whilst offering the best solutions and compensations
- Hygiene and health and safety management
Receptionist and Hostess
Trofea Grill Restaurant
Budapest
02.2014 - 08.2014
- Guest Services - welcoming guests, informing them about the offers and escorting them to their tables
- Managing reservations and keeping the booking system updated
- Assist in the set up and smooth operation of private and company events, weddings
- Receiving and preparing daily cash deposits
- Organising seating charts and layouts for events and occasions
- Promoting the restaurant and contracting companies and tour operators
Front Office Trainee
The Aquincum Hotel
Budapest
07.2013 - 01.2014
- Welcoming and checking-in the guests while ensuring all standards are followed
- Informing guests about hotel facilities and managing concierge tasks
- Ensuring guests satisfaction and smooth reception operations
- Handling guest requests and complaints in a friendly, professional manner
- Calculating bills and managing payments
- Taking care of VIP guests of the Executive Floor and catering the Executive Lounge
- Input reservations, confirm bookings and assist guest request via e-mail
- Ensuring excellent guest service is achieved according to five-star standard
Hostess
Freelance
Budapest, Hungary
08.2010 - 04.2014
- Sales and Product Promotion – Maintaining the activation area, promoting different product and services, managing sales records
- Event Hostess Service - Responsible for the registration and the coordination of corporate events, private events, conferences, business meetings and social events
Education
Bsc - Tourism and Catering
Economist, Kodolanyi Janos University of Applied Sciences
2014
General Business Administration
Instituto Politecnico de Setubal
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Andrassy Gyula High School
2010
Skills
- Microsoft Office Programs
- UAE driving license
- Excellent communication skills
- Team player
- Problem solving skills
Languages
English
Fluent
Hungarian
Native
German
Beginner (A1)
Who am I as a person?
World Traveller - 72 countries and counting
Nature Lover
Dog Mom
Gym Addict
Timeline
Event Hostess
Freelance
11.2021 - 01.2023
Business Class Cabin Crew
Emirates Airlines
10.2019 - Current
Economy Class Cabin Crew
Emirates Airlines
09.2015 - 10.2019
Bar Supervisor
Vapiano Westbahnhof
09.2014 - 08.2015
Receptionist and Hostess
Trofea Grill Restaurant
02.2014 - 08.2014
Front Office Trainee
The Aquincum Hotel
07.2013 - 01.2014
Hostess
Freelance
08.2010 - 04.2014
Bsc - Tourism and Catering
Economist, Kodolanyi Janos University of Applied Sciences
General Business Administration
Instituto Politecnico de Setubal
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Andrassy Gyula High School
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