Vicent Ssemanda
Customer Service Representative
Dubai
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Logistics assistant
Union Logistics Uganda Limited
Dubai, Kampala
2019.01 - 2021.01
- Receiving and checking deliveries to ensure that the correct amount and type of stock is delivered
- Signing delivery notes upon receipt of shipment
- Unpacking items and arranging them on shelves when required to do so
- Preparing clients orders by gathering and loading stock
- Ensuring that the sanitation and organization of the facility is maintained
- Reporting all breakages
Sales and Relations Person
T&T Tours And Travel
Dubai
2021.02 - 2022.06
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Stall and Market Salesperson
Bait Alremal Cargo Packaging
Dubai
2022.07 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
Education
High school certificate - High School
Lugoba Muslim Vocational Secondary Schools
Kampala, Uganda 2017.07 - 2019.07
Certified Nursing Assistant - Nursing Assistance
CNA Training Institute Dubai
Dubai , Deira City Center 2022.11 - 2023.02
Skills
Word,excel and power pointundefined
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Certified Nursing Assistant - Nursing Assistance
CNA Training Institute Dubai
2022.11 - 2023.02
Stall and Market Salesperson
Bait Alremal Cargo Packaging
2022.07 - Current
Sales and Relations Person
T&T Tours And Travel
2021.02 - 2022.06
Logistics assistant
Union Logistics Uganda Limited
2019.01 - 2021.01
High school certificate - High School
Lugoba Muslim Vocational Secondary Schools
2017.07 - 2019.07
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