Vidhyadharan Punathil
Abudhabi
Summary
Accomplished soft services and facilities management professional with over 19 years of experience across the UAE and India, including 7 years in luxury hospitality and 12+ years in integrated facilities management. Proven expertise in managing large-scale residential, commercial, and retail portfolios for prestigious clients, such as ALDAR, CBRE, Nakheel, and Cayan Group. Skilled in soft services operations, vendor and contract management, CAFM/CMMS (Concept Evolution), and HSE compliance (IOSH, COSHH certified). Known for driving operational excellence, achieving 95–98% SLA compliance, and delivering consistent cost savings through process optimization. Recognized for effective team leadership, client satisfaction, and service quality across high-profile sites, including World Bank Chennai, WTC Mall Abu Dhabi, Olympia Tech Park, and Tamarai Tech Park.
Overview
26
26
years of professional experience
Work History
Facilities & Assistant Soft Services Manager
Inspire Integrated (formerly Tafawuq FM)
01.2019 - Current
- Company Overview: Client: ALDAR PJSC & Modon Properties
- Managed 100+ staff and multiple vendors across 4+ high-profile sites including malls and towers.
- Achieved 95–98% SLA compliance and customer satisfaction scores of 4.6/5.
- Led CAFM implementation (Concept Evolution), reducing admin workload by 30% and improving compliance to 98%.
- Reduced response time to reactive issues by 25% and increased preventive maintenance compliance from 70% to 95%.
- Delivered 12–15% operational cost savings via SOPs and vendor performance improvements.
- Conducted quarterly HSE audits, COSHH checks, and reduced safety incidents by 15%.
- Used CAFM dashboards for real-time decision-making and saved 15% on annual maintenance budgets.
- Client: ALDAR PJSC & Modon Properties
Site Manager
Fixis Technical Services LLC
Dubai
10.2018 - 12.2019
- Company Overview: Client: Cayan Group LLC
- Oversaw soft services at The Jewels Towers and Le Residencia Community.
- Managed cross-functional teams including MEP, housekeeping, pest control, and landscaping.
- Ensured vendor compliance, staff supervision, and quality assurance through operational audits.
- Client: Cayan Group LLC
Facilities Supervisor – Soft Services
Inaya Facilities Management LLC
Dubai
09.2011 - 01.2019
- Company Overview: Client: Nakheel PJSC
- Supervised services for 7,800+ residential units in The Gardens, Discovery Gardens, and Jebel Ali Village.
- Coordinated daily cleaning, waste collection, and safety audits.
- Enhanced resident satisfaction through scheduled cleaning and safety protocol enforcement.
- Managed chemical handling inventory and ensured proper usage and storage.
- Client: Nakheel PJSC
Assistant Manager – Facilities (Soft Services)
CBRE South Asia Pvt Ltd
Chennai
09.2005 - 09.2011
- Managed soft services for Olympia Tech Park and Tamarai Tech Park.
- Implemented cost-saving measures without compromising service quality.
- Awarded 'FM Manager of the Year' (2007) for exceptional performance.
Housekeeping Supervisor
Jumeirah Holdings LLC – Burj Al Arab
Dubai
09.1999 - 09.2003
- Supervised luxury housekeeping in a 7-star hospitality environment.
- Delivered elite guest experiences through meticulous training and service standards.
Education
Bachelor of Arts -
Madras University
Chennai, India01.1991
Skills
- Facilities management and soft services
- Vendor and contract management
- CAFM and CMMS expertise
- Preventive maintenance and asset tracking
- Cost optimization and budget control
- HSE compliance and risk assessments
- KPI monitoring and customer satisfaction
- Staff training and leadership development
- Facade, waste, and landscaping operations
- Asset management and scheduling
- Vendor contract optimization
- Incident reporting and safety compliance
- Procurement and inventory control
Accomplishments
- Achieved 15% cost reduction in soft services through SOP rollout and training initiatives.
- Managed AED 10M+ soft service contracts with high-profile government and private clients.
- Awarded 'Best FM Team' (2021) – ALDAR PJSC.
- Named 'FM Manager of the Year' – CBRE India, 2007.
Languages
- English (Fluent)
- Hindi (Fluent)
- Tamil (Native)
- Malayalam (Fluent)
Timeline
Facilities & Assistant Soft Services Manager
Inspire Integrated (formerly Tafawuq FM)
01.2019 - Current
Site Manager
Fixis Technical Services LLC
10.2018 - 12.2019
Facilities Supervisor – Soft Services
Inaya Facilities Management LLC
09.2011 - 01.2019
Assistant Manager – Facilities (Soft Services)
CBRE South Asia Pvt Ltd
09.2005 - 09.2011
Housekeeping Supervisor
Jumeirah Holdings LLC – Burj Al Arab
09.1999 - 09.2003
Bachelor of Arts -
Madras University
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