Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Vijith Vijaykumar Nair

Vijith Vijaykumar Nair

Abu Dhabi,United Arab Emirates

Summary

Results-driven professional with over 3 years of experience in sales and customer service, dedicated to enhancing customer satisfaction and achieving business objectives. Proven track record in administrative leadership, delivering high-quality executive support and optimizing operational processes. Skilled in team performance management, schedule coordination, and implementing efficiency improvements. Seeking to leverage expertise to contribute to organizational success in a full-time role.

Overview

3
3
years of professional experience

Work history

Front Office Supervisor

Travelodge by Wyndham
Thunder Bay, Canada
10.2024 - 06.2025
  • Manage Front Desk Operations: Oversaw daily check-ins, check-outs, and guest inquiries to ensure smooth service.
  • Handle Guest Issues: Resolved complaints quickly and professionally to maintain guest satisfaction. Addressed guest queries promptly, enhancing overall guest experience.
  • Led Front Office Team: Supervise, train, and supported staff to deliver excellent customer service.
  • Promote Hotel Services: Inform guests about amenities, promotions, and local attractions.

Team Lead

McDonald's
Thunder Bay, Canada
11.2023 - 10.2024
  • Daily Operations: Check on daily overnight restaurant operations to ensure quality service and guest satisfaction.
  • Staff Management: Monitor staffing level and oversee employee schedules to ensure optimal coverage.
  • Guest Service: Respond to guest service complaints and concerns in a timely and professional manner.

Territory Sales Supervisor

MRF Tyres
Pune, India
05.2022 - 06.2023
  • Product Knowledge and Customer Service: Delivered exceptional customer service by helping customers find products, responding to their queries and making recommendations based on product knowledge.
  • Sales Achievement: Regularly achieved and exceeded sales goals by utilizing successful upselling and cross-selling strategies.
  • Market Analysis: Analyze the territory/ markets potential, tracking sales and statues report.
  • Pricing and Promotion: Help determine pricing schedules for quotes, promotions and negotiations.

Education

International Business Management - Business

Confederation College
Ontario, Canada

MBA in Marketing and Human Resource Management - Marketing and HRM

Sinhagad Institute of Management
Pune, India

Skills

  • Customer service
  • Sales strategy
  • Market analysis
  • Team leadership
  • Collaboration
  • Adaptability
  • Problem solving
  • Service promotion

Languages

English
Native
Hindi
Native
Malayalam
Native
Marathi
Native
French
Elementary

Timeline

Front Office Supervisor

Travelodge by Wyndham
10.2024 - 06.2025

Team Lead

McDonald's
11.2023 - 10.2024

Territory Sales Supervisor

MRF Tyres
05.2022 - 06.2023

International Business Management - Business

Confederation College

MBA in Marketing and Human Resource Management - Marketing and HRM

Sinhagad Institute of Management

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Vijith Vijaykumar Nair