VINITA SHARMA
DUBAI,UAE
Summary
Senior Insurance Associate- Knowledgeable and dedicated customer service professional with extensive experience in Business process Outsourcing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seeking a management role,skilled in training staff and establishing rapport with clients.
Organised Human Resources Officer- with experience in administration 0perations. Focused on maximising resource utilisation and enhancing performance with forward-thinking approaches. Solid background improving collaboration and consensus across company environments.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
HR Administrator
Dyncorp international FZ- LLC
Dubai, UAE
11.2008 - 02.2009
- Dyncorp international is multifaceted global enterprise .DynCorp International LLC provides defense and technical services, and government outsourced solutions.
- Issued contracts, performed pre-employment checks and amended current contracts.
- Managed employee records in line with company requirements and data protection laws.
- Competently managed leaver process by performing exit interviews and producing references in line with company guidelines.
Senior Insurance Associate
EXL SERVICE ,LISTED ON NASDAQ
Noida, India
03.2004 - 03.2007
- Worked for 3 years in EXL BPO Located in Delhi for a USA based insurance company, job included processing the transactions and handling client requests.
- The job involved working in team with full cooperation, having high team spirit and achieving set targets both in quality and production.
- Being a senior team member, additional responsibility was to conduct regular training programs to help fresh entrants understand the process .
- Processing insurance related transactions and handling client requests and complaints.
- Providing process training programs to facilitate new associates.
- Sharing process updates to improve learning for process improvement.
- Assisting associates in processing the transactions, so as to enhance their performance and achieve team goal
- Preparing tables and reports at the end of the week, to compile work accomplished and analyze performance.
Teacher
CITY MONTESSORI SCHOOL
Lucknow, India
04.1999 - 03.2003
- Successfully improved student participation in classroom through integration of creative role-playing exercises.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Selected age-appropriate literature to read aloud during story time.
- City Montessori School (CMS) is world's largest school, with over 56,000 students and 4,500 staff across 17 campuses in city of Lucknow
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Education
Bachelor of Arts - Enlgish, Economics,Psychology
Lucknow University
LucknowMaster of Arts - English literature
Lucknow University
LucknowDiploma of Higher Education - Computer Studies
NIIT
LucknowDiploma of Higher Education - Personnel Management
Symbiosis Institute of Management And Studies.
Pune,INDIASkills
Written CorrespondenceLinkedInMicrosoft OfficeReport writingRecord managementConfidentiality
Accomplishments
- Certification by-Merlyn DSilva,HRManager, DynCorp International FZ LLC.Dubai
- Completed Training module on Customer Service Skill, EXL Service,India
- Training on Fundamentals of life Insurance and Annuties ,EXL Service, India.
- Awarded Best team of the Year in Achivers Club, EXL service, India.
Certification
Senior Insurance Associate, EXL Delhi - 2004-2007
Timeline
HR Administrator
Dyncorp international FZ- LLC
11.2008 - 02.2009
Senior Insurance Associate
EXL SERVICE ,LISTED ON NASDAQ
03.2004 - 03.2007
Teacher
CITY MONTESSORI SCHOOL
04.1999 - 03.2003
Bachelor of Arts - Enlgish, Economics,Psychology
Lucknow University
Master of Arts - English literature
Lucknow University
Diploma of Higher Education - Computer Studies
NIIT
Diploma of Higher Education - Personnel Management
Symbiosis Institute of Management And Studies.