Vishaldev P
Abu Dhabi,UAE
Summary
Results-oriented mechanical engineer with extensive experience in both technical and sales roles within the industry. Strong leadership abilities and a proven track record in managing teams and coordinating operations. Committed to quality assurance and customer satisfaction.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
Work History
Sales/Customer Representative
Lakshya Holidays
Kunnamangalam, Kozhikode
06.2023 - 10.2024
- Coordinated closely with clients, ensuring frequent follow-ups and effective scheduling to meet their needs while maintaining compliance with safety regulations for transport vehicles and fostering a positive work environment for staff
- Achieved a record-breaking number of successful trips in a calendar year, successfully tripling the business of the firm
- Led marketing initiatives, including conducting market research, designing promotional materials, and implementing strategies to attract and retain customers
- Optimized travel routes and schedules based on customer feedback and demand, enhancing operational efficiency and ensuring high levels of customer satisfaction
- Improved customer satisfaction by addressing and resolving complaints rapidly.
- Increased brand loyalty through excellent customer service skills.
- Managed high call volume whilst maintaining exceptional standards of customer service.
- Built strong relationships with clients, fostering trust and repeat business.
Branch Supervisor
TVS- AKB Motors
Koduvally, Kozhikode
05.2021 - 05.2023
- Oversaw a team of technicians, ensuring efficient servicing and maintenance of TVS Motors bikes in accordance with manufacturer's standards
- Exceeded sales targets consistently by implementing effective sales strategies and providing training to staff
- Built and maintained strong customer relationships, addressing concerns promptly to ensure customer satisfaction
- Collaborated with technicians to provide technical guidance and support, optimizing their performance and ensuring efficient service delivery
- Ensured smooth branch operations by overseeing daily activities.
- Managed staff scheduling for optimal productivity.
Technical Coordinator
KVR Motors
Kozhikode, INDIA
01.2017 - 03.2018
- Managed technical operations, overseeing the efficient distribution, servicing, and repairs of cars in accordance with industry standards
- Coordinated diagnostic procedures and troubleshooting efforts to identify and resolve complex technical issues in vehicles
- Established excellent client relationships for sustained business growth.
Trainee Technician
Premier Machine Tools
Chennai, Tamil Nadu
12.2015 - 09.2016
- Assisted senior technicians in operating precision lathes and maintaining machinery
- Conducted measurements and inspections using precision tools for quality control
- Participated in machine part assembly/disassembly and equipment maintenance
Education
All India Senior Education - HIGHER SECONDARY
SREE NARAYANA VIDYALAYAM(CBSE)
INDIA 05.1996 - 03.2011
Diploma - Mechanical Engineering
MAHENDRA POLYTECHNIC COLLEGE
INDIA 06.2011 - 05.2014
Skills
- Digital Marketing
- Communicative Punctuality
- Creativity
- Organized
- Good communication - written and oral skills
- Excellent conceptual and analytical skills
- Effective interpersonal skills
- Continuous Learning
- Time Management
- Word
- Microsoft Excel
- Microsoft Powerpoint
- Autodesk AutoCAD
- Salesforce CRM
- Relationship Management
- POS Systems
- Lead generation
- Customer complaint management
- Customer service software use
Languages
English
Malayalam
Tamil
Hindi
Custom
Available upon Request.
Personal Information
Date of birth: 01/04/93
Timeline
Sales/Customer Representative
Lakshya Holidays
06.2023 - 10.2024
Branch Supervisor
TVS- AKB Motors
05.2021 - 05.2023
Technical Coordinator
KVR Motors
01.2017 - 03.2018
Trainee Technician
Premier Machine Tools
12.2015 - 09.2016
Diploma - Mechanical Engineering
MAHENDRA POLYTECHNIC COLLEGE
06.2011 - 05.2014
All India Senior Education - HIGHER SECONDARY
SREE NARAYANA VIDYALAYAM(CBSE)
05.1996 - 03.2011
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