Vishal Vishal
Dubai
Summary
Dedicated professional with expertise in time management and room cleaning procedures, ensuring high standards of service. Skilled in customer service and effective communication, enhancing guest satisfaction and loyalty. Proficient in F&B menu knowledge and upselling techniques, contributing to increased revenue. Committed to leveraging skills for career advancement in the hospitality industry.
Overview
2
2
years of professional experience
Work History
Room service - Cross Training
Raffles The Palm
09.2024 - 01.2025
- Ensuring that adequate stocks/supplies are provided within station to enable a smooth, prompt and professional service at all time.
- Providing personalized service always with a smile anticipating the guest needs.
- Accurately maintaining the Master Key Log every time when key is used.
- Being knowledgeable and conversant about menus and beverages polices.
- Delivering any orders assigned to room service: fruit baskets, letters, cabin decorations VIP deliveries, etc.
- Collaborating with management and team members on end-to-end project needs, organising materials, facilitating communications.
Room Attendant
Raffles The Palm
03.2023 - I currently work here
- Conducting thorough inspections of rooms post-cleaning to guarantee guest satisfaction.
- Providing excellent customer service by responding to guest requests courteously.
- Logging reporting and turning in lost and found items, facilitating owner identification and item return.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Followed cleaning checklists to match quality specifications for each space.
- Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
- Kept inventory of cleaning supplies and reordered stock before depletion.
Education
+2 - Hospitality
United Christian School
IndiaSkills
- Time management
- Room Cleaning Procedures
- customer service
- F&B Menu
- Upselling
- Effective Communication
- Petty cash management
- Organisational aptitude
- Telephony etiquette
- Telephone etiquette
Languages
Punjabi
English
Hindi
Timeline
Room service - Cross Training
Raffles The Palm
09.2024 - 01.2025
Room Attendant
Raffles The Palm
03.2023 - I currently work here
+2 - Hospitality
United Christian School
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