Vishaul Kalyanaraman
Abu Dhabi,AZ
Summary
I have a strong track record at Hilcrest Contracting and Construction L.L.C. in IT asset management and remote desktop support, where I reduced downtime by swiftly resolving technical issues. With a foundation in technical support and a desire to grow in the IT field, I have a basic understanding of networking concepts, system maintenance, and hands-on experience in troubleshooting and customer service. I am eager to apply and further develop these skills in an IT Engineer role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Hilcrest Contracting and Construction L.L.C
10.2024 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Engineer
FOURTH AXIS BUILDING CONSTRUCTION
10.2021 - 12.2023
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Master of Science - Construction Engineering And Management
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
Chennai, India06-2020
Bachelor of Science - Civil Engineering
GKM Institute of Science And Technology
Chennai, India06-2017
Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- IT documentation
- Email administration
- IT Compliance
Certification
- OSHA Certified
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Timeline
IT Support Engineer
Hilcrest Contracting and Construction L.L.C
10.2024 - Current
IT Support Engineer
FOURTH AXIS BUILDING CONSTRUCTION
10.2021 - 12.2023
- OSHA Certified
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
Master of Science - Construction Engineering And Management
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
Bachelor of Science - Civil Engineering
GKM Institute of Science And Technology
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