VISHNU T S
Dubai
Summary
Experienced with troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledge of customer service principles to provide exceptional user support and maintain high satisfaction levels.
Overview
2026
2026
years of professional experience
Work History
IT Technical Support Engineer
Legnano Tecknoelectric Company Middle East
2024 - Current
- OS Installation and OS troubleshooting also Configured hardware, devices and software to set up work stations for employees.
- Build and configure a Server on Multiple Environments (physically and virtually).
- Supporting all Lan,Wan and Other network supporting systems.
- Monitoring Network devices using Zabbix.
- Experience in Zammad Ticketing tool system for resolving problems and request of end users.
- Performed basic configuration of network switches, including VLAN setup, port assignments, and trunking to optimize network segmentation and traffic flow.
- Installed, configured and maintained computer systems ,Mobile devices and network connections.
- Manage IT Dept. Assets using snipe IT Tool.
- Administer user accounts and access rights through Active Directory, handle the creation and updating of user profiles, and support the onboarding and offboarding of employees.
- Multifunctional printer Support.
- IP management using IPAM.
IT SUPPORT
DENTCARE DENTAL LAB Pvt Ltd
01.2022 - 01.2024
- Troubleshooting Desktop/Laptop, Servers, Workstations related issues.
- Installation and Troubleshooting various types of Printers.
- Windows Server 2016 Support Engineer- create and modify user profiles, and assist with onboarding and offboarding processes.
- Managed and resolved IT support requests efficiently using IT Helpdesk-ZOHO Ticketing tool.
- Provide technical support to end-users, addressing hardware, software, and network-related concerns in a timely and professional manner.
- Design, implement and manage network solutions to meet the organization's requirements.
- Network point I/O crimping, Punching and building up LAN, installation of Network rack.
- Intraoral Scanners Support.
- Hardware and Software Support.
IT Administrator
SKINSECRETS HOSPITAL
01.2018 - 01.2021
- Monitoring and troubleshooting of CCTV Systems.
- Install, configure and maintain hardware and software components, including servers and networking devices.
- Asset Management of IT Department.
- Collaborate with cross-functional teams to implement IT solutions that align with business objectives and enhance operational efficiency.
- Monitor system performance and troubleshoot issues to ensure optimal functioning of IT systems.
- Configure Netgear Switches as per company requirements.
- Coordinate with hardware and software vendors for procurement and support.
- Installing, maintaining, repairing, and replacing security cameras, computer networks, and additional equipment used in surveillance systems.
- Installation and Troubleshooting various types of Printers.
Education
B. TECH - Electronics and Communication Engineering
KALSALINGAM UNIVERSITY
IndiaSkills
- System Hardware and Networking
- Printer troubleshooting
- Robotic Process Automation (RPA)
- CCNA , MSCE
- ITSM software
- Network troubleshooting
LANGUAGES
English
Malayalam
Tamil
Disclaimer
I Here by declare that the details furnished above are correct to the best of my knowledge VISHNU T S
Timeline
IT SUPPORT
DENTCARE DENTAL LAB Pvt Ltd
01.2022 - 01.2024
IT Administrator
SKINSECRETS HOSPITAL
01.2018 - 01.2021
IT Technical Support Engineer
Legnano Tecknoelectric Company Middle East
2024 - Current
B. TECH - Electronics and Communication Engineering
KALSALINGAM UNIVERSITY
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