Vivek Namboodiry
Dubai,UAE
Summary
Experienced System Administrator with a robust skill set in LAN, WAN, TCP/IP, DNS, DHCP, and network devices configuration. My career goals include leveraging technical expertise to drive innovative solutions in system administration and network management.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Data Center Engineer
(Khazna Data Center - DU) Ominix International LLC
Dubai, UAE
11.2023 - Current
- Monitoring and maintaining server and networking equipment from malfunctions or failures for the entire data center infrastructure.
- Responsible for Data center operations such as Server hardware replacement, Network validation, verifying server physical status, etc.
- Coordinating with vendors and remote engineers and providing onsite assistance.
- Monitor the data center equipment and provide the 1st level support and escalate the issues to the next level if required.
- Communicate with remote engineers for the successful completion of server management.
- Maintaining detailed documentation of all server and storage, and configurations and recording the physical changes take place at the data center level.
- Execute replacement of server modules like System Board, DIMM, Hard drives, PSU, NIC, etc.
- Management of different models of HPE, DELL EMC, Oracle, DELL, Huawei, Lenovo, Intel, IBM servers, Cisco switches, etc.
- Responsible for overseeing daily physical operations across 10+ data centers.
- Proficient in managing Uninterruptible Power Supply (UPS) and Security measures.
Technical Support Associate
Tech Mahindra Limited
Noida, India
02.2023 - 08.2023
- Network configuration and troubleshooting
- Networking devices configuration and maintenance
- Provided technical support to clients on Netgear and third-party consumer devices
- Escalate customer support tickets to Level 2 support specialists when appropriate to ensure customers received the help they required
- Delivered high-quality remote support for clients experiencing hardware problems.
- Achieved reduction in downtime with proactive system maintenance.
- Advised customers on preventive measures, reduction in repeated issues achieved.
- Diagnosed, rectified, optimal system performance delivered.
Dispatcher
Arabian Automobile Association
Dubai, UAE
06.2020 - 01.2023
- Respond to emergency calls and give stranded motorists with necessary roadside assistance
- Ensuring to understand the correct location and the type of emergency before dispatching the nearest tow truck or specialist to the clients
- Examine the customer's auto insurance policy to see if services are covered
- Resolve any complaints and follow-up with relevant departments or field units, as well as prioritize and organize dispatch based on urgency
- When needed, performed supervisory activities by addressing inquiries and ensuring the desired SLA level was met
- Worked flexible hours; night, weekend, and holiday shifts
- Working as a dedicated agent for one of our prominent customers, Al Futtaim Logistics, to manage luxury automobile pickup and delivery at showroom or delivery to their clients
- Coordinated logistics, resulting in optimised routes and faster deliveries.
- Ensured seamless operations by coordinating dispatch schedules.
- Handled high volumes of inbound calls calmly under pressure.
Education
Bachelor of Science - Information Technology
University of Mumbai
Mumbai 06.2014 - 06.2017
Diploma - Electronics and Telecommunication Engineering
Babasaheb Gawde Institute of Technology
Skills
- System Administration
- LAN
- WAN
- TCP/IP
- DNS
- DHCP
- Network devices configuration
- Advance Excel
- Macros
- SQL
- Advance JAVA
- HTML5
- WordPress
- O365 Administration
Certification
- MS-900: Microsoft 365 Fundamentals
- MS-203: Microsoft 365 Messaging
- CCNA
Languages
English
Fluent
Hindi
Fluent
Marathi
Intermediate
Malayalam
Native
Personal Information
- Date of birth: 04/20/92
- Nationality: Indian
- Marital status: Married
Timeline
Data Center Engineer
(Khazna Data Center - DU) Ominix International LLC
11.2023 - Current
Technical Support Associate
Tech Mahindra Limited
02.2023 - 08.2023
Dispatcher
Arabian Automobile Association
06.2020 - 01.2023
Bachelor of Science - Information Technology
University of Mumbai
06.2014 - 06.2017
Diploma - Electronics and Telecommunication Engineering
Babasaheb Gawde Institute of Technology
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