Wahab Ssemugenyi
Summary
Dynamic Head Barista at Black Coffee Restaurant and Cafe with expertise in specialty drink preparation and coffee roasting. Proven track record of enhancing customer loyalty through exceptional service and relationship-building. Skilled in inventory management and fostering a collaborative team environment, consistently achieving high-quality beverage standards.
Overview
5
5
years of professional experience
Work History
Head Barista/roaster
Black Coffee Restaurant and Cafe
03.2022 - 06.2025
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Arabica %
06.2020 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Associate Of Business Administration -
Makerere University
Kampala 01.2018
Skills
- Specialty drink preparation
- Food safety compliance
- Coffee roasting
- Recipe creation
- Inventory management
- Quality control
- Team player
Timeline
Head Barista/roaster
Black Coffee Restaurant and Cafe
03.2022 - 06.2025
Barista
Arabica %
06.2020 - 03.2022
Associate Of Business Administration -
Makerere University