Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Walid Ahmad

Multi Languages Speaker,sales Professional,Customer Service Senior Agent
Dubai
Walid Ahmad

Summary

Dynamic sales and customer service professional with a proven track record at Sofitel Shopping Centre. Expert in strategic sales and order fulfillment, I enhance client satisfaction through tailored solutions and effective relationship management. Recognized for pioneering sustainable practices, I consistently drive revenue growth while maintaining high service standards.

Overview

3
years of professional experience
1
Language

Work History

MB Services

Customer Service Representative
02.2024 - Current

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Enhanced retention rates by actively engaging with clients.

Sofitel Shopping Centre. The Palm T

Sales Manager
02.2023 - 02.2024

Job overview

  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Hilton Double Tree Shopping Centre. Ras Alkhima

Sales Manager
02.2022 - 02.2023

Job overview

  • Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

Education

Ain Shams University , Languages Studies,
Cairo. Egypt

Bachelor In Italian And English Languages from Languages

University Overview

Skills

Strategic sales knowledge

Service standard compliance

Sales expertise

Order fulfillment

Timeline

Customer Service Representative
MB Services
02.2024 - Current
Sales Manager
Sofitel Shopping Centre. The Palm T
02.2023 - 02.2024
Sales Manager
Hilton Double Tree Shopping Centre. Ras Alkhima
02.2022 - 02.2023
Ain Shams University , Languages Studies,
Bachelor In Italian And English Languages from Languages
Walid AhmadMulti Languages Speaker,sales Professional,Customer Service Senior Agent