Dynamic sales and customer service professional with a proven track record at Sofitel Shopping Centre. Expert in strategic sales and order fulfillment, I enhance client satisfaction through tailored solutions and effective relationship management. Recognized for pioneering sustainable practices, I consistently drive revenue growth while maintaining high service standards.
Hi, I’m
Walid Ahmad
Multi Languages Speaker,sales Professional,Customer Service Senior Agent
Dubai
Summary
Overview
3
years of professional experience
1
Language
Work History
MB Services
Customer Service Representative
02.2024 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Enhanced retention rates by actively engaging with clients.
Sofitel Shopping Centre. The Palm T
Sales Manager
02.2023 - 02.2024
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Hilton Double Tree Shopping Centre. Ras Alkhima
Sales Manager
02.2022 - 02.2023
Job overview
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
Education
Ain Shams University , Languages Studies, Cairo. Egypt
Bachelor In Italian And English Languages from Languages
University Overview
Skills
Strategic sales knowledge
Timeline
Customer Service Representative
MB Services
02.2024 - Current
Sales Manager
Sofitel Shopping Centre. The Palm T
02.2023 - 02.2024
Sales Manager
Hilton Double Tree Shopping Centre. Ras Alkhima
02.2022 - 02.2023
Ain Shams University , Languages Studies,
Bachelor In Italian And English Languages from Languages
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