Summary
Overview
Work history
Education
Skills
Timeline
Generic
WILLIAM VUUMA

WILLIAM VUUMA

Dubai,United Arab Emirates

Summary

Dedicated and skilled professional with extensive expertise in the hospitality industry, specialising in order taking, food presentation, and customer service. Proficient in utilising mobile ordering apps and digital menu systems to enhance guest experiences while maintaining high standards of food safety and hygiene. Demonstrates exceptional communication skills, attentiveness, and problem-solving abilities to ensure order accuracy and customer satisfaction. Adept at handling special dietary requests and optimising room delivery timing. Committed to continuous improvement through teamwork, conflict resolution, and effective time management.

Overview

4
4
years of professional experience

Work history

Waiter

Conrad
Dubai
01.2023 - 10.2024
  • Verified order accuracy before delivery and fixed issues promptly.
  • Greeted guests warmly and delivered prompt, courteous service at all times.
  • Presented menus, answered questions, and recommended dishes or beverages effectively.

Waiter

Galla Launge
Dubai
01.2021 - 04.2023
  • Monitor customer satisfaction and resolve concerns professionally and promptly.
  • Recommend menus and answer customer questions clearly and politely.
  • Suggest special dishes and upsell items when appropriate.
  • Maintain cleanliness and organisation of tables and service areas.
  • Monitor customer satisfaction to support a positive dining experience.

waiter

Inter continental hotel
Ras Al Khaimah
01.2021 - 01.2023
  • Following safety and hygiene standards consistently
  • Maintaining cleanliness and organization of tables and dining area

Education

Diploma - Tourism And Hotel Management

Buganda Royal Institute
09.2016

Skills

  • Order Taking
  • Attentiveness
  • Food Presentation
  • Mobile Ordering Apps
  • Knowledge of Menu Items
  • Courtesy and politeness
  • Patience
  • Time Management
  • Organization Skills

Timeline

Waiter

Conrad
01.2023 - 10.2024

Waiter

Galla Launge
01.2021 - 04.2023

waiter

Inter continental hotel
01.2021 - 01.2023

Diploma - Tourism And Hotel Management

Buganda Royal Institute
WILLIAM VUUMA