Willie Gasa
Dubai
Summary
Experienced Head Barista specialised in creating exceptional coffee experiences and leading high-performing teams. Transformed café operations through enhanced customer satisfaction and increased repeat business. Committed to fostering positive work environments and delivering outstanding service.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Head barista
SAID DAL 1923
Dubai, UAE
2020.12 - Current
- Pioneered creative latte art designs, enhancing overall presentation and aesthetic appeal of products served.
- Maintained professional rapport with suppliers for timely delivery of raw materials.
- Adhered strictly to health and safety regulations whilst performing tasks, maintaining a safe work environment at all times.
- Established effective communication channels between staff members fostering teamwork and collaboration.
- Managed inventory control to avoid stock shortages during peak hours.
- Exhibited comprehensive knowledge of coffee varieties for informed customer service.
- Collaborated closely with management on promotional strategies boosting café visibility within local community.
- Accommodated customer preferences, resulting in increased satisfaction ratings.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Led team to execute high volume of customer orders during peak times whilst maintaining orderly counter area, balanced till and outstanding customer service.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Welcomed guests with friendly conversation and a fun atmosphere.
Senior Barista/Bartender
Sugar Factory
2016.02 - 2020.11
- Utilised knowledge of coffee varieties and brewing methods to provide customer education, boosting customer loyalty and engagement.
- Improved customer satisfaction by delivering top-notch service.
- Served beverages quickly while ensuring quality and presentation standards.
- Operated coffee machine, adjusting settings and grinds to achieve optimal pour.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Created an inviting atmosphere through friendly interaction with customers.
- Coordinated with baristas, management, and front-of-house staff to enhance communication and reduce errors.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Managed stock levels to minimise waste and ensure product availability.
- Conducted weekly stock takes, ensuring adequate supplies at all times.
- Developed distinctive coffee blends to attract repeat customers.
- Organised barista responsibilities during peak times to maintain operational flow.
- Partnered with management to develop promotions that increased foot traffic and customer engagement.
- Conducted routine maintenance checks on café equipment to ensure reliability.
- Fostered a friendly atmosphere whilst serving customers, enhancing their experience at the café.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Education
A'level - Arts
UMAA Institute of Zimbabwe
ZimbabweO'level -
FINBA College
ZimbabweSkills
- Speciality beverage creation
- Coffee industry expertise
- Knowledge of coffee beans
- Coffee grinding
- Knowledge of brewing methods
- Barista training
- Barista coaching
- Barista leadership
- Barista development
- Operational efficiency
- Employee management
- Rota management
- Staff scheduling
- Training development
- Time management expertise
- Cleanliness standards enforcement
- Cash handling
- POS Systems
- Upselling skills
- Sales expertise
- Customer Service
- Complaint handling
- Conflict Resolution
- Performance improvement
- Strong communication
- Active listening
- Team player
- Multitasking capability
- Safety compliance
- Active listening
- Highly organised
- Knowledge of brewing methods
Languages
English
Intermediate
Affiliations
- Soccer
- Athletics
Accomplishments
PIC certified
Employee of the year recognition
Beverage recipe creation award
Certification
Barista Training Certificate
Additional information
- Team Leadership and Staff Training
- Customer Service Excellence
- Cash Handling and POS Systems
- Inventory and Stock Management
- Food Safety and Hygiene Compliance
- Quality Control and Presentation Standards
- Conflict Resolution and Problem Solving
- Time Management and Multitasking
- Sales Support and Upselling Techniques
- Effective Communication
- Operations Coordination
References
References available upon request.
Timeline
Head barista
SAID DAL 1923
2020.12 - Current
Senior Barista/Bartender
Sugar Factory
2016.02 - 2020.11
A'level - Arts
UMAA Institute of Zimbabwe
O'level -
FINBA College