Yabshad Jaleel
DUBAI,U.A.E
Summary
A keen Financial Accountant and Operations Executive with exceptional relationship management, Project Management and Organization skills, including leadership and Strategic thinker to accomplish company goals.
Pro-active individual with an upbeat positive attitude, with outstanding communication and motivational abilities to facilitate attainment of strategic goals and bottom-line objectives.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Handover Specialist
JETOUR - The Elite Cars
Dubai, U.A.E
2025.01 - 2026.02
- Finalizing the purchase agreement and vehicle invoice, insurance documents, and registration.
- Achieved timely deliveries by maintaining an efficient schedule.
- Improved customer satisfaction with swift and professional service.
- Having a deep understanding of the vehicles we are delivering. This includes knowing about different models, their specifications, features, and how they operate. Handle the paperwork associated with the vehicle delivery.
- Conduct a full vehicle orientation - demonstrate key features, technology systems and controls (eg. safety systems, driver assistance features)
- Explain warranty, maintenance schedules and service options.
- Cross-checking and verifying vehicle registration card and engine number details with the customer.
- Collect signatures on all delivery documents and confirm all forms are properly filed.
- Promote dealership loyalty and referral programs.
- Conducted a professional photoshoot for customers to enhance their delivery experience and satisfaction record.
Product Genius
Al Futtaim Automative - TOYOTA
Dubai, U.A.E
2024.05 - 2025.01
- Provide excellent customer service, answering any questions the customer may have about their new vehicle and ensuring they understand its features and functions.
- Having a deep understanding of the vehicles we are delivering. This
includes knowing about different models, their specifications, features, and how they operate. - Handle the paperwork associated with the vehicle delivery.
- Finalizing the purchase agreement and vehicle invoice, insurance
documents, and registration. - Before the delivery will conduct a final inspection of the vehicle to ensure it meets the dealership's quality standards and the customer's expectations.
- Responsible for coordinating the timing of vehicle deliveries to match the convenience of the customers and the efficiency of the dealership.
Senior Customer Service Executive
Al Shada Key Trading L.L.C
Ajman, UAE
2023.01 - 2024.04
- Implemented new strategies to improve overall customer experience, Increased sales by 20%.
- Fostered positive relationships with customers through effective communication skills.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Experience in programming latest Car key remotes.
Team Leader - Service Executive
Pure Health, ADNOC
Abu Dhabi, UAE
2020.05 - 2022.12
- Managed customer service operations, overseeing a team of 20 representatives to deliver exceptional client support.
- Maintain data and appointments of over 45000 employees of ADNOC.
- Creating, managing team schedules.
- Responded to customer queries, provided excellent customer service.
Project Assistant
Evento Smart Solutions
Dubai, UAE
2017.10 - 2019.10
- Maintained accurate and detailed logs of all events that occurred during shift
- Achieved high levels of customer satisfaction with thorough knowledge of products promoted.
- Printing security badges of clients for exhibition and events
- Handled confidential documents with utmost care; ensured data security at all times.
Education
Bachelor of Commerce: Accounting - B.com
University of Wollongong in Dubai Knowledge Village Park (UOWD)
Dubai, UAE 2015.09 - 2019.01
Association of Chartered Certified Accounts (ACCA) - Exemption degree
Australia and UAEHigh School - The Central Board of secondary education
Sharjah Indian School
Sharjah, UAESkills
- Negotiation skills
- KEYLOOP
- Tally
- ERP 9
- Advanced Excel
- Problem Solving
- Proficient in MS office
- Customer relationship management
- Customer services
- Product Knowledge Awareness
Personal Information
Languages
English
Fluent
Malayalam
Fluent
Hindi
Fluent
Arabic
Advanced
Affiliations
- Car Enthusiast
- Bike Enthusiast
Certification
- Australian Testamur Degree in B.com Accountancy
- Tally ERP 9 with UAE VAT
- Capstone Integrated Business Accomplishment Certificate
- Appreciation Letter - Pure Health & ADNOC
AWARDS
DIFF Best Staff Award, 2015
Timeline
Handover Specialist
JETOUR - The Elite Cars
2025.01 - 2026.02
Product Genius
Al Futtaim Automative - TOYOTA
2024.05 - 2025.01
Senior Customer Service Executive
Al Shada Key Trading L.L.C
2023.01 - 2024.04
Team Leader - Service Executive
Pure Health, ADNOC
2020.05 - 2022.12
Project Assistant
Evento Smart Solutions
2017.10 - 2019.10
Bachelor of Commerce: Accounting - B.com
University of Wollongong in Dubai Knowledge Village Park (UOWD)
2015.09 - 2019.01
Association of Chartered Certified Accounts (ACCA) - Exemption degree
High School - The Central Board of secondary education
Sharjah Indian School