Yalcin Akdeniz
Supply Chain Manager
Dubai
Summary
Result-driven logistics and supply chain leader with 12+ years of experience in the FMCG sector, driving excellence in warehouse operations, customer service, logistics strategy, and digital transformation. Proven ability to lead regional teams, streamline end-to-end operations, and implemented automation initiatives that reduce costs and enhance service performance. Strong expertise in SAP, Oracle, Power BI and project delivery in emerging markets.
Overview
2026
2026
years of professional experience
Work History
Supply Chain Manager-Transformation & Digitalizati
Americana Foods
4 2023 - Current
- Led automation initiatives across EDI, WMS, TMS, and RPA, enhancing organizational agility and service levels.
- Designed and deployed Power BI dashboards covering cost-to-serve, service level, and root cause analysis.
- Spearheaded cross-regional capability development programs in logistics and customer service.
- Established Order-to-Cash process standards and best practice exchange across markets.
- Delivered continuous cost control initiatives, ensuring alignment with budget and performance targets.
- Led a successful distribution network optimization project in the KSA market, optimizing DC operations, fleet management, and resource allocation.
Regional Customer Service & Logistics Manager
Beiersdorf Near East FZ LLC
06.2020 - 03.2023
- Directed logistics and CS operations across 13 countries in Emerging Markets (ASEAN, MENA, CIS, South Africa)
- Developed and rolled out regional SC customer management strategy with global alignment.
- Build strong collaboration with global retailers through top-to-top meetings and regional escalation handling.
- Led a cost-to-serve initiative, conducting activity-based costing analyses to optimize operational efficiency and reduce costs.
- Drove automation through process mining and lifecycle optimization (~500SKU's, 20k orders/MU)
- Ensured high-level performance in service KPIs and fostered best practice sharing across markets.
Customer Service & Logistics Lead
NIVEA Beiersdorf Turkey
10.2017 - 05.2020
- Managed local warehouse transition and LSP onboarding with SAP-WMS integration.
- Delivered automation in order-to-cash (EDI-e-Invoice,e-Delivery), improving efficiency and complaint handling.
- Introduced CMS for customer claims, aligning KPIs with global expectations.
- Monitored and reported CS/Logistics KPIs regionally and locally; managed 6-person team.
- Led budgeting (DCS) and cost-to-serve optimization.
Logistics Executive
Nivea Beiersdorf Turkey
03.2015 - 09.2017
- Oversaw WH operations and transportation efficiency projects.
- Managed tenders, OTIF performance, and KPI dashboards.
- Coordinated with CS and Sales for delivery optimization; led 3-member logistics team.
Customer Service Executive
Nivea Beiersdorf Turkey
09.2013 - 02.2015
- Led order management and SD SAP Prime Implementation.
- Tracked sell-out data and monitored distributor stock levels.
- Managed 3-person CS team and supported KPI/PBI analysis.
VAS Planner
Nivea Beiersdorf Turkey
03.2012 - 08.2013
- Managed 3PL partners and subcontractors for daily production and delivery planning.
- Oversaw traditional channel order management and material productivity.
Education
Bachelor of Science - Mechanical Engineering
Trakya University
Edirne Turkey 09.2006 - 2011.09
Skills
- Warehouse & Logistics Strategy
- Supply Chain Automation (EDI, RPA, WMS, TMS)
- End-to-End Order Fulfillment
- Customer Service Optimization
- Cost-to-Serve & Loss Tree Analytics
- SAP SD/MM/APO , Oracle, Power BI , Data Analytics
- KPI Management & Reporting
- Team Leadership & Coaching
- Process Mining & Digital Projects
Timeline
Regional Customer Service & Logistics Manager
Beiersdorf Near East FZ LLC
06.2020 - 03.2023
Customer Service & Logistics Lead
NIVEA Beiersdorf Turkey
10.2017 - 05.2020
Logistics Executive
Nivea Beiersdorf Turkey
03.2015 - 09.2017
Customer Service Executive
Nivea Beiersdorf Turkey
09.2013 - 02.2015
VAS Planner
Nivea Beiersdorf Turkey
03.2012 - 08.2013
Bachelor of Science - Mechanical Engineering
Trakya University
09.2006 - 2011.09
Supply Chain Manager-Transformation & Digitalizati
Americana Foods
4 2023 - Current
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