Yashoda Gehani
Dubai,United Arab Emirates
Summary
Client-focused insurance professional with 9+ years of experience in corporate and retail insurance. Recognized for effectively coordinating and supporting sales teams to enhance workplace productivity and client satisfaction. Highly skilled in account management, policy administration, and customer service, with a proven ability to deliver accurate results under competing priorities and tight deadlines.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work history
Senior Account Manager – SME & Corporate
Seven Insurance Brokers LLC
Dubai
05.2022 - 01.2026
- Built and maintained strong client relationships, driving improved conversion rates across renewals and new business opportunities.
- Developed strong working relationships with key insurers Allianz, Bupa, Cigna, MetLife, Hanse Merkur, GIG Gulf, Max Health, and other local insurers, supported by in-depth knowledge of their products, processes, and underwriting guidelines.
- Played an active role in renewal planning by initiating strategies 60 days prior to policy expiry, sourcing competitive quotations, and presenting clear, comparative analyses to clients.
- For corporate clients, prepared and analyze claims reports and advised on cost-containment strategies during quarterly review meetings to achieve optimal outcomes for clients and reduce claims ratios.
- Supported regional clients by coordinating requirements with fronting partners, ensuring seamless and compliant policy execution.
- Streamlined the onboarding process by clearly outlining documentation and requirements through to policy activation, ensuring alignment between client expectations and sales objectives.
- Prepared member orientation presentations and conducted employee orientation sessions; also arranged wellness sessions in collaboration with insurers to improve employee health outcomes and optimize claims experience.
- Handled client queries related to endorsements, claims, reimbursements, network updates, and accounting matters with accuracy while consistently meeting service-level agreements.
- Utilised HubSpot for team coordination and pipeline tracking, and conducted virtual meetings via Microsoft Teams to enhance communication and operational efficiency.
- Prepared and maintained detailed operational reports, including the DHA complaint tracker, while overseeing Praktora’s end-to-end workflow.
Key Account Executive – Medical insurance
Compass Insurance Brokers LLC
Dubai
02.2020 - 05.2022
- Managed large corporate accounts with premium value exceeding 5 million, these account include members of all emirates. From quotation, comparison, negotiation, onboarding, activation. Servicing for endorsement, claims, monthly endorsement report, quarterly reconciliation report.
- Solely handled Textile business Group placed with United Fidelity by managing end to end policy renewal and servicing
- Well-versed in the operational standards and procedures of insurers Sukoon Insurance, Watania Takaful Emarat, Orient, LIVA, ADNIC, MetLife, Dubai Insurance, RAK, Salama and United Fidelity.
- Actively involved in resolving any issues related to insurance cards, penalty payment, calculation of HAAD penalty or possible delays and support member/HR whenever needed
- Supported members with pre-authorisations, claims submission and resubmission, and reimbursement processing via online portals and email; reviewed payment orders and clearly explained settlement deductions to ensure transparency, trust, and regulatory compliance.
- Ensured quarterly review calls and meetings with clients to assess overall account servicing and adherence to agreed timelines.
Motor Executive – Medical Insurance
Cosmos Insurance Brokers LLC
Dubai
04.2016 - 08.2019
- Generated quotations for motor insurance, including third-party and comprehensive policies, from portals based on client requirements.
- Guided clients to understand policy benefits, standard coverage, and optional add-ons.
- Negotiated benefits and rates with insurers and clients to achieve optimal outcomes.
- Coordinated with insurance companies for policy issuance, activation, and invoicing.
- Collaborated with the sales team and clients on the policy issuance process, ensuring all required documents were submitted and proactively informing stakeholders of any unforeseen delays.
- Managed claims for the entire motor insurance portfolio.
- Dealt directly with clients for single shipment inquiries and generated E-certificates as proof of insurance for banks or other parties under pre-agreed open cover contracts.
- Prepared and managed drafts, contracts of insurance, declarations, accounting records, endorsements, and cancellations.
- Updated system records for monthly, quarterly, and annual declarations for high-volume accounts.
Senior Risk Analyst
Willis Towers Watson
Mumbai
10.2013 - 04.2016
- Earned experience in the property insurance business unit by assessing pre-bind and post-bind facilities risks. Involved in extracting various monthly exposure reports based on underwriter’s requirements.
- Mainly processing the policies on open exposure/sequel impact program to calculate the exposure amount for aggregation.
- Responsible for interpretation of slips, endorsements, schedule of values and create a risk map of underwriters.
- Played a significant role in scrubbing and formatting geographical information of the insured assets/locations as per data cleansing model mentioned in the schedule of values, clear Geo-coding, and import errors.
- Astutely apply limit, sublimit, primary modifiers, and secondary modifiers.
- Proactively participate in weekly/fortnightly query calls and technical meetings with UK counterpart i.e., Aggregation heads, underwriters, and brokers etc.
Education
Master of Commerce - Finance
University of Mumbai
MumbaiBachelor of Commerce - Financial Markets
CHM College
MumbaiSkills
Client relationship management
Client needs analysis
Underwriting and risk assessment
Analytical skills
Negotiation and liaison
Risk analysis and loss assessment
Communication skills
Cross-functional coordination
Professional Development
- Licentiate - IC-01 Principles of Insurance, IC-11 Practice of General Insurance, IC-72 Liability Insurance, Insurance Institute of India
- Certified Financial Planner [CFP] Financial Planning Standard Board of India
Personal Information
- Date of birth: 11th April 1993
- Nationality: Indian
- Marital status: Married
Timeline
Senior Account Manager – SME & Corporate
Seven Insurance Brokers LLC
05.2022 - 01.2026
Key Account Executive – Medical insurance
Compass Insurance Brokers LLC
02.2020 - 05.2022
Motor Executive – Medical Insurance
Cosmos Insurance Brokers LLC
04.2016 - 08.2019
Senior Risk Analyst
Willis Towers Watson
10.2013 - 04.2016
Bachelor of Commerce - Financial Markets
CHM College
Master of Commerce - Finance
University of Mumbai