YASMEENA AL BADI
Al Ain City,Abu Dhabi
Summary
Twelve years of experience in providing high-quality services to the UAE university community. Strong adaptability to dynamic work environments and effective communication with diverse stakeholders. Recognized for exceptional interpersonal skills and ability to work both independently and collaboratively. Consistently meets and exceeds expectations in task execution.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customers Happiness Admin.
UAE University
Al Ain City, Abu Dhabi
09.2013 - Current
- Handle escalated customer issues and complaints, ensuring timely and effective resolution.
- Develop and implement training programs to enhance agent skills and knowledge.
- Deliver exceptional customer service by proactively listening to concerns and answering questions.
- Completing customer orders with speed and accuracy.
- Improve efficiency and productivity by acquiring new skills.
- Strong understanding of customer service principles and practices.
Seconded Academic Advisor
UAE University
Al Ain , Abu Dhabi
12.2024 - 03.2025
- Assisted students with course registration by coordinating new section openings.
- Prepared exam attendance letters and issued research facilitation letters.
- Managed issuance of academic transcripts and grade reports.
- Contributed to academic events and workshops through various responsibilities.
- Created Google Forms for event and workshop registrations.
- Generated QR codes to streamline registration processes.
- Requested media coverage to enhance event visibility.
- Designed certificates for guest speakers and coordinated security clearance requests.
Customer Services Coordinator (Volunteer)
Al Foah Company
Al Ain City, Abu Dhabi
07.2011 - 07.2012
- Answered phone calls and responded to emails from clients.
- Assisted in creating and updating project documentation templates.
- Managed over 50 customer calls per day.
- Monitored processes and proposed recommendations for improvements.
School Psychologist trainee
Al-Zayedia Secondary School-Girls
Al Ain City, Abu Dhabi
09.2011 - 01.2012
- Conducted group and individual counselling sessions addressing key issues.
- Provided referrals to community resources and mental health professionals for families and students.
- Completed documentation and reports to ensure compliance with treatment planning.
Education
Bachelor of Psychology - Psychology
United Arab Emirates University
Al Ain City, Abu Dhabi 09.2006 - 01.2012
High School level - Literary Stream,89.5%
Al-Naeem School For Secondary Education
Al Ain City, Abu Dhabi 09.2005 - 06.2006
Skills
- Problem-Solving
- Communication skills
- Computer skills
- Organization skills
- Interpersonal skills
- Knowledge of all Microsoft software
- Multilingual
- Creative Thinking skills
Certification
• Completed of Diploma in future service: AI, Digital data management and cyber security.
• Creative behavior workshop.
• ICDL Certificate.
• Brain Storm workshop.
• IELTS Certification
• Excellence in Customers Service CBP Course.
• Preparing Work Plans Course.
• Emotional Intelligence Course.
• Advanced English Course: Email Etiquette (CEFR: B2) Course.
• Institutional Excellence.
• Diploma in Creativity and Innovation Management.
• MS Office 365 Staff Excellence Series : Advanced Features of Excel and Word.
• Innovative Practical Problem Solving workshop.
• Time management and work pressure course.
• Business Arabic Writing Course
• Nomination File Writing workshop for chancellor’s Medal Category
• Participation in Customers Happiness course.
Accomplishments
- I received Chancellor Award for Art in sculpture - UAE University 2024.
Affiliations
- Designing
- Drawing
- Sculpture
- Hand Crafts
- Reading
Timeline
Seconded Academic Advisor
UAE University
12.2024 - 03.2025
Customers Happiness Admin.
UAE University
09.2013 - Current
School Psychologist trainee
Al-Zayedia Secondary School-Girls
09.2011 - 01.2012
Customer Services Coordinator (Volunteer)
Al Foah Company
07.2011 - 07.2012
Bachelor of Psychology - Psychology
United Arab Emirates University
09.2006 - 01.2012
High School level - Literary Stream,89.5%
Al-Naeem School For Secondary Education
09.2005 - 06.2006