SAEED MUHAMMED ISMAIL
DUBAI,UAE
Summary
Enthusiastic Customer Happiness Consultant with 2 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer happiness Consultant
Amer / Tasheel
Dubai , UAE
09.2022 - 03.2023
- Monitored and updated stock levels and inventory databases.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Kept appropriate stock levels to match expected demand.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Developed appropriate resources to meet needs of diverse audiences.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Customer Happiness
Norea Courier Services
Ajman
06.2020 - 06.2022
- Calculated production costs based on design parameters.
- Refurbished and remade costumes and accessories to maintain professional quality standards.
- Observed and evaluated production processes to identify potential cost savings.
- Fostered positive working relationships with cast members through respectful interactions.
- Sourced supplies and materials to maintain costume workshop design and production operations.
- Supervised stress testing to assess product limitations.
Volunteer youth worker
Expo City
Dubai , UAE
10.2021 - 03.2022
- Modelled ideal techniques and movements to help understanding.
- Facilitated engaging activities for improved interpersonal skills amongst youth.
- Facilitated fundraising initiatives for financial sustenance of the youth club activities.
- Safeguarded young people in line with national guidelines.
- Promoted digital literacy through computer training workshops.
- Devised new programmes and monitored client progress.
Education
High School Diploma - Commerce
National Charity School
09.2018 - 06.2024
Skills
- MS Office Suite
- Database management
- Problem-solving
- IT literacy
- Researching
- Team leadership and motivation
- Financial analysis
Languages
English
Fluent
Arabic
Advanced
Hindi
Fluent
Urdu
Fluent
Affiliations
- Travelling
- Reading
- Travelling
- Hiking
Certification
License No: 878034
License Expiry : 01/02/2025
License Type ; Light Vehicle
Timeline
Customer happiness Consultant
Amer / Tasheel
09.2022 - 03.2023
Volunteer youth worker
Expo City
10.2021 - 03.2022
Customer Happiness
Norea Courier Services
06.2020 - 06.2022
High School Diploma - Commerce
National Charity School
09.2018 - 06.2024
License No: 878034
License Expiry : 01/02/2025
License Type ; Light Vehicle
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