Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yathuran Balachandran

Dubai

Summary

Member of the British Computer Society and the Institution of Engineering and Technology. Enterprising IT professional offering over 8 years of experience analyzing, evaluating, and diagnosing complex technical problems. Strong in Technical Support, Incident Management, Customer Care, and Data Analysis. Experienced with cybersecurity, computer forensics, and telecommunication systems.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Computer Engineer

Lisec Automation Middle East FZ-LLC
03.2024 - Current
  • Provided remote and on-site technical support.
  • Diagnosed and improved software systems.
  • Managed Linux and Windows server environments.
  • Created system documentation and trained users.

Automation Technician

Lisec Australia PTY Limited
09.2023 - 02.2024
  • Remotely troubleshoot automation software and systems.
  • Created user manuals and system documentation.
  • Acted as a liaison between customers and technical teams.
  • Participated in training to stay updated on new tech.

IT Support Engineer

TECEZE Ltd
01.2023 - 08.2023
  • Provided technical support across legal, healthcare, and pharmaceutical sectors.
  • Managed hardware/software inventory and backups.
  • Installed systems, resolved faults, and led an EU-based support team.
  • Supervised helpdesk ticket resolution.

Analyst

Accenture Solutions Sdn Bhd
08.2019 - 10.2021
  • Optimized content quality and publishing processes.
  • Developed documentation and manuals per client policies.
  • Collaborated across teams to resolve escalated issues.

Technical Officer

Huawei Technologies Lanka Co (PVT) LTD
08.2015 - 07.2019
  • Handled technical issues via PACS and ICRM ticketing systems.
  • Escalated and resolved network issues.
  • Generated daily reports and documentation.
  • Used tools such as SGSN, GGSN, RNC, and Wireshark for diagnostics.
  • Maintained SLA records and trained new staff.

Associate Technical Support Executive

Data Management Systems (Pvt) Ltd
02.2013 - 07.2015
  • Installed, repaired, and maintained ATM machines.
  • Managed 200 ATMs across 3 districts.
  • Worked with Windows and Linux systems.
  • Resolved complex issues and maintained customer relationships.
  • Configured OS/2, TSC+, and Agilis software.
  • Created technical manuals and trained bank staff.

Education

MSc - Computer Forensics & Cyber Security

University of Greenwich
09.2022

BSc - Computer Systems & Networking

University of Greenwich
02.2018

Technical Diploma - Electrical & Electronics Engineering

City and Guilds
01.2013

Skills

  • Networking
  • Troubleshooting
  • ITIL
  • SLAs
  • Analysis
  • Customer Service
  • Technical Support
  • Linux

Certification

  • Google Data Analytics Certification – Google (2021)
  • Certified Associate Fortinet Network Security Expert Level I – Fortinet (2022)
  • AWS Security Fundamentals (Second Edition) – AWS (2022)

Timeline

Computer Engineer

Lisec Automation Middle East FZ-LLC
03.2024 - Current

Automation Technician

Lisec Australia PTY Limited
09.2023 - 02.2024

IT Support Engineer

TECEZE Ltd
01.2023 - 08.2023

Analyst

Accenture Solutions Sdn Bhd
08.2019 - 10.2021

Technical Officer

Huawei Technologies Lanka Co (PVT) LTD
08.2015 - 07.2019

Associate Technical Support Executive

Data Management Systems (Pvt) Ltd
02.2013 - 07.2015

BSc - Computer Systems & Networking

University of Greenwich

Technical Diploma - Electrical & Electronics Engineering

City and Guilds

MSc - Computer Forensics & Cyber Security

University of Greenwich

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Yathuran Balachandran