Yazan Abumadi
Summary
Dedicated and trustworthy team player known for strong communication and organizational abilities. Proficient in executing thorough market research to pinpoint vital customer segments and target demographics. Innovative marketer committed to exploring unconventional strategies for achieving exceptional outcomes
Overview
2
2
years of professional experience
Work History
Tour Guide and Supporter
EXPO, Dubai
01.2020
Community team leader
Grand Community
08.2023 - Current
- Utilized data-driven insights to optimize digital advertising campaigns, resulting in increased conversion rates
- Handled all campaigns, social media platforms, influencers management and after campaign reports in various companies such as Brand For Less and Saudi German Hospital
- Managed and monitored online advertising budgets and allocated resources efficiently to achieve marketing objectives
- Identified and engaged with relevant influencers, bloggers, and content creators to amplify brand exposure and build authentic relationships
- Coordinated influencer campaigns, from conceptualization to execution, and tracked performance through KPIs such as reach and engagement
- Developed and implemented social media marketing strategies across various platforms, including Facebook, Instagram, Twitter, LinkedIn, and others.
Procurement and Logistics Coordinator
The Giving Movement
04.2023 - 08.2023
- Coordinated the end-to-end procurement process, from identifying requirements to purchase order issuance and receipt of goods or services, ensuring timely delivery and compliance with budget constraints
- Managed shipping and transportation logistics, coordinating the movement of goods, monitoring delivery schedules, and addressing any transportation-related issues
- Developed and maintained procurement and logistics reports, providing insights into cost-saving opportunities, inventory turnover, and supplier performance
- Assisted in the development and maintenance of procurement and logistics procedures and best practices to streamline processes and ensure continuous improvement.
Customer service representative
Tafaseel Business Services
08.2022 - 03.2023
- Assisted customers with account management, order processing, billing inquiries, and returns, guaranteeing a seamless and hassle-free experience
- Addressed customer queries, concerns, and feedback through multiple communication channels, including phone, email, chat, and social media
- Contributed to the development of customer service procedures and best practices, aiming to improve efficiency and effectiveness in customer interactions
- Managed and organized customer information and inquiries using a CRM system, ensuring accurate and up-to-date records.
08.2021 - 04.2022
- Conducted guided tours for diverse groups of visitors, delivering insightful and engaging narratives about the EXPO 2020 Dubai event, its themes, and pavilions
- Assisted visitors with questions and provided information on various aspects of the exhibition, ensuring a memorable and informative experience
- Collaborated with a multicultural team to coordinate and schedule tours, optimizing visitor flow and minimizing waiting times
- Addressed and resolved visitor concerns or issues promptly, ensuring a positive and smooth visit experience.
Education
Bachelor of Business Administration - Marketing
AL Dar University College
11.2021
High School Diploma -
Al Shola Private School
06.2018
Skills
- Dubai, United Arab Emirates
- Dubai United Arab Emirates
- 971545171051
- SKILLS
- Campaign management
- Strategic planning
- Digital marketing
- Customer demographics
- Employee training
- Communications management
Timeline
Community team leader
Grand Community
08.2023 - Current
Procurement and Logistics Coordinator
The Giving Movement
04.2023 - 08.2023
Customer service representative
Tafaseel Business Services
08.2022 - 03.2023
08.2021 - 04.2022
Tour Guide and Supporter
EXPO, Dubai
01.2020
Bachelor of Business Administration - Marketing
AL Dar University College
High School Diploma -
Al Shola Private School
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