Yee Mon Say Thu
Dubai,UAE
Summary
Accomplished professional with expertise in supply chain management and a proven track record of enhancing operational efficiency. Demonstrates strong communication, good negotiation, and problem-solving skills. Adept at active listening, collaboration, and planning to drive successful project outcomes. Proficient in time management, critical thinking, and schedule management. Experienced in inventory control and technical proficiency with Microsoft Outlook, Word, Excel, and CRM software. Known for attention to detail and maintaining excellent customer relationships.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
CUSTOMER CARE OFFICER
CMA-CGM
Dubai, UAE
06.2024 - 09.2024
- Prioritised tasks effectively, ensuring smooth workflow management.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Met customer call guidelines for service levels and handle time.
- Responded to customer requests with friendly, knowledgeable service and support.
- Managed workflow to continuously exceed quality service goals.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
CLIENT MANAGER
MAERSK
Yangon, MYANMAR
06.2022 - 04.2024
- Managed client relationships to build long-term partnerships.
- Organised regular meetings for improved communication with clients.
- Developed customised solutions, enhanced client satisfaction.
- Handled all complaints efficiently with excellent problem-solving abilities.
- Coordinated with internal teams to meet client expectations.
- Assisted in contract negotiations leading to favourable terms for both parties involved.
- Collaborated with the procurement and solution design teams to negotiate with vendors for cost-effective logistics solutions. Played a key role in vendor selection and contract management, ensuring the best service and rates for transportation and warehouse needs.
- Partnered with internal teams (Customer Service, Marketing, Product, and Operations) to align logistics solutions with customer needs and market dynamics, ensuring seamless execution of logistics services.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
Sales Manager
SUMITOMO CORPORATION
Yangon, MYANMAR
09.2015 - 05.2022
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Managed key accounts, resulting in consistent revenue generation.
- Monitored warehouse operations and inventory levels to assist the General Manager in maintaining efficient processes, reducing operational delays, and improving stock management accuracy. Coordinated with warehouse teams to ensure smooth flow and accurate stock counts.
- Ensured the accuracy and relevance of sales and logistics data, leveraging analytics to support informed business decisions. Reported on performance metrics and helped identify areas for process improvements.
Education
Master of Business Administration -
Stamford International University
01.2017 - 01.2019
BA - ENGLISH HONS
Hinthada University
01.2006 - 01.2009
Skills
- Strong Communication
- Good Negotiation
- Problem Solving
- Active Listening
- Collaboration
- Planning
- Critical Thinking
- Time Management
- Supply Chains Management
- Technical proficiency
- Schedule management
- Inventory control
- Microsoft Outlook, Word and Excel
- Customer Relationship Management Software (CRM)
- Attention to Details
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Custom
- Inter Office Training, SUMITOMO CORPORATION, Tokyo, Japan, 10/01/17, Gained insights into Japanese working culture and management concepts specific to Sumitomo Corporation., Developed strategies for fostering better future operations and collaboration within Sumitomo Corporation.
- The Summit Conference, MAERSK, Barcelona, Spain, 10/01/23, Acquired knowledge of global sales strategies and sustainable business practices., Expanded global networking capabilities for sales leads within Maersk.
Personal Information
Title: Logistic Technician
Timeline
CUSTOMER CARE OFFICER
CMA-CGM
06.2024 - 09.2024
CLIENT MANAGER
MAERSK
06.2022 - 04.2024
Master of Business Administration -
Stamford International University
01.2017 - 01.2019
Sales Manager
SUMITOMO CORPORATION
09.2015 - 05.2022
BA - ENGLISH HONS
Hinthada University
01.2006 - 01.2009
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