Yin Ko
Dubai,UAE
Summary
Dedicated professional with a strong foundation in customer service excellence and food & beverage knowledge. Demonstrates exceptional teamwork and communication skills, coupled with effective time management and problem-solving abilities. Proficient in POS system handling, maintaining grooming & hygiene standards, and committed to delivering outstanding service.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Waiter
Atlantis the palm Hotel Dubai
Dubai
2023.01
Head Waiter
ShangriLa Hotel Yangon
Yangon
2021.01 - 2023.01
Sr.Waiter
Novotel Hotel Yangon
Yangon
2017.01 - 2020.01
Education
Bachelor - Psychology
East Yangon University
YangonDiploma - Business Management
Parami Institute
Diploma - Hospitality Management
SIES Tourism School
Skills
- Customer Service Excellence
- Food & Beverage Knowledge
- Teamwork and Communication
- Time Management
- Problem Solving
- POS System Handling
- Grooming & Hygiene Standards
Certification
Hotel Revenue Management Course
Hotel General Service Course - Shangri La Way
Food & Beverage Service Course
Hospitality Course for Front Office - Swiss Contact
ASEAN National Trainer - Certificated No-ASEAN NT-417
Achievements & Awards
Employee of the Month – Recognized for excellent guest service and teamwork, Customer Satisfaction Award – Received consistently positive guest feedback, Top Sales Performer – Increased upselling of menu items and beverages, Team Recognition – Contributed to smooth operations during peak hours, Training Mentor – Successfully trained new staff on service procedures
Timeline
Waiter
Atlantis the palm Hotel Dubai
2023.01
Head Waiter
ShangriLa Hotel Yangon
2021.01 - 2023.01
Sr.Waiter
Novotel Hotel Yangon
2017.01 - 2020.01
Diploma - Business Management
Parami Institute
Diploma - Hospitality Management
SIES Tourism School
Bachelor - Psychology
East Yangon University