

Dedicated professional with a strong foundation in customer service excellence and food & beverage knowledge. Demonstrates exceptional teamwork and communication skills, coupled with effective time management and problem-solving abilities. Proficient in POS system handling, maintaining grooming & hygiene standards, and committed to delivering outstanding service.
Hotel Revenue Management Course
Hotel General Service Course - Shangri La Way
Food & Beverage Service Course
Hospitality Course for Front Office - Swiss Contact
ASEAN National Trainer - Certificated No-ASEAN NT-417
Employee of the Month – Recognized for excellent guest service and teamwork, Customer Satisfaction Award – Received consistently positive guest feedback, Top Sales Performer – Increased upselling of menu items and beverages, Team Recognition – Contributed to smooth operations during peak hours, Training Mentor – Successfully trained new staff on service procedures