Yoon Myat Chel
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in guest relation management and VIP guest care, demonstrating a strong understanding of the tourism industry. Proficient in Microsoft Word and Excel, with full conversance in Fidelio and Opera systems, ensuring seamless room booking coordination and hotel brand standards compliance. Adept at inventory control, staff training and development, complaint handling, and team leadership. Committed to enhancing operational efficiency and delivering exceptional service quality.
Overview
16
16
years of professional experience
Work history
Guest Experience Leader
Intercontinental Hotel Group
Dubai, United Arab Emirates
10.2024 - Current
Guest Experience specialist
Intercontinental Hotel Group
Dubai, United Arab Emirates
06.2022 - 09.2024
Front Office Receptionist
The Towel Plaza Dubai
Dubai
07.2021 - 06.2022
Assistant Reservations Manager
Lotte Hotels & Resorts, Myanmar
03.2019 - 03.2020
Reservations Supervisor
Lotte Hotels & Resorts, Myanmar
03.2017 - 02.2019
Contracting Executive
Easia & Myanmar Diaries Travels, Myanmar
10.2015 - 12.2016
Senior Receptionist
Ramada Hotel Bur Dubai, Dubai
Dubai
04.2012 - 08.2015
Reservations Agent
Sedona Hotel Yangon, Myanmar
Yangon
03.2010 - 04.2012
Education
B.Sc - Physic
Dagon University
Dagon, MyanmarSkills
- Skillful in Microsoft word & Excel
- Fully Conversant with Fidelio
- Fully Conversant with Opera
- Tourism industry understanding
- Room booking coordination
- Hotel brand standards compliance
- Guest relation management
- VIP guest care
- Inventory control expertise
- Staff training and development
- Complaint handling
- Team Leadership
Language Proficiency
Myanmar - Mother tongue
English - Good command of both written and spoken English
Leadership
To use my experience and professional drive to improve the quality of company operations, as member of a team and as a leader, sharing what I have learned in my years in hotels. To grow professionally towards senior positions with increased focus on solving, planning and organizing.
Timeline
Guest Experience Leader
Intercontinental Hotel Group
10.2024 - Current
Guest Experience specialist
Intercontinental Hotel Group
06.2022 - 09.2024
Front Office Receptionist
The Towel Plaza Dubai
07.2021 - 06.2022
Assistant Reservations Manager
Lotte Hotels & Resorts, Myanmar
03.2019 - 03.2020
Reservations Supervisor
Lotte Hotels & Resorts, Myanmar
03.2017 - 02.2019
Contracting Executive
Easia & Myanmar Diaries Travels, Myanmar
10.2015 - 12.2016
Senior Receptionist
Ramada Hotel Bur Dubai, Dubai
04.2012 - 08.2015
Reservations Agent
Sedona Hotel Yangon, Myanmar
03.2010 - 04.2012
B.Sc - Physic
Dagon University