Yuliia Blake
Dubai,UAE
Summary
A customer service professional with 7 years of experience in high-profile, VIP - focused roles at Emirates Airlines. Proven ability to manage complex tasks, deliver exceptional service, and communicate effectively with diverse clients. Eager to transition into a Recruitment Coordinator role, bringing strong organizational skills, attention to details, and a commitment to continuous learning. Looking forward to contributing to a team that values personal development and excellence.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Senior airport services agent/ VIP ambassador
Emirates Airlines
Dubai, UAE
2014.08 - 2020.08
- Facilitated prompt communication between ground crew and cabin crew-ensured synchronised efforts towards punctual departures.
- Enhanced passenger experience by delivering top-notch customer service.
- Provided efficient check-in services for flight passengers, resulting in swift boarding processes.
- Facilitated smooth operations by coordinating with various departments within the airport.
- Delivered excellent customer service, facilitating a positive travel experience for passengers.
- Checked passports and visas meticulously, ensuring legal compliance in all immigration matters.
Customer Services Agent
Swissport
Kyiv, Ukraine
2013.03 - 2014.07
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Managed customer queries for better understanding of products and services.
- Ensured smooth transactions with detailed record keeping.
- Increased repeat business through exceptional customer service skills.
Education
Diploma - Aviation Security Management
Edith Cowan University
UAE/Perth 2017.07 - 2018.11
Master of Engineering - Aircraft maintenance
National Aviation University
Kyiv/ Ukraine 2009.09 - 2015.02
Skills
- Communication skills
- Problem-solving
- Calm under pressure
- Customer service
- Attention to details
Languages
Ukrainian
Native
Russian
Fluent
English
Fluent
Timeline
Diploma - Aviation Security Management
Edith Cowan University
2017.07 - 2018.11
Senior airport services agent/ VIP ambassador
Emirates Airlines
2014.08 - 2020.08
Customer Services Agent
Swissport
2013.03 - 2014.07
Master of Engineering - Aircraft maintenance
National Aviation University
2009.09 - 2015.02